- Job title
- Associate, Customer Program Management
- Job location
- San Francisco, CA, US
- Job description
- ### **About Polymath Robotics**
Polymath builds autonomy software for off-highway vehicles, powering real deployments in agriculture, defense, and industrial sectors. As our customer base grows, we need sharp operators who can own complex programs end-to-end, manage executive level client relationships, and keep things running smoothly.
### **The Role**
As an Associate on the Program Management team, you will own the execution and health of 4 to 6 active customer programs at a time. You’ll drive timelines, track deliverables, and coordinate across engineering, support, and leadership to make sure everyone is rowing in the same direction.
### **What You’ll Do**
* Track and manage timelines, deliverables, and action items across multiple customer programs
* Keep shared tools like Asana, Notion, and internal dashboards up to date
* Support internal and customer meetings with agendas, notes, and follow-ups
* Monitor progress on technical tasks and escalate risks or blockers as needed
* Coordinate cross-functional alignment with engineering, sales, and leadership
* Draft slides, summaries, and visuals for weekly updates and milestone reviews
* Organize logistics for field testing and ensure teams are prepared for on-site reviews
* Maintain documentation and internal records needed for successful execution
### **Preferred Background & Tools**
**What we’re looking for:**
* 5 to 7 years of experience in consulting, technical program management, customer success, or deployment operations
* **Demonstrated experience owning client-facing programs or enterprise customer relationships**
* Comfort working alongside engineering teams in technical environments
* Proven ability to manage multiple complex projects at once
* Experience navigating ambiguity and building structure where none exists
Familiarity with the following tools is a plus:
* **Google Slides** (for presentation creation and updates)
* **Google Sheets** (for tracking timelines, deliverables, and status)
* **Asana** or similar project management platforms (for day-to-day coordination)
This is a hybrid role based in San Francisco, CA (3 days a week in office). **Candidates must be based in or willing to relocate to the SF Bay Area.**
