Position Summary
Cellares is seeking an Alliance Manager who will be responsible for ensuring client satisfaction and successful program coordination and communication, both internally and externally. The successful candidate will be well versed in cell and gene therapy manufacturing, as well as experienced in client relations and alliance management.
This is a multidisciplinary role & this individual will interface across many parts of the company (with commercial teams, process, analytical, and operational groups)to develop the best solutions possible. Effective communication, creative problem solving, and acting with a sense of urgency are essential for this role.
Candidates should enjoy working in a fast-paced, mission-driven environment, and be prepared to tackle a broad selection of challenges as the company grows.
Responsibilities
Interface directly with partners and clients from program initiation to closeout
Provide periodic updates via email, in-person and/or zoom with regards to project milestones, schedule, budget, and deliverables
Investigate and resolve problems, identifying root cause, and propose process improvements through clear communication with internal teams
Capture and document requirements from external and internal stakeholders
Generate program related documentation, including but not limited to timelines, communication templates, status dashboards, tracking tools, presentation decks, and final reports
Work with internal subject matter experts to assist in and respond to any partner or client questions and ad hoc requests during the duration of the program
Continually work to streamline processes by creating more efficient methods of gathering, sorting and accessing data
Interface and develop strong working relationships with all internal subject matter experts across the organization
Drive overall customer satisfaction and participation in future partnerships or adoption of Cellares’ Technology Solutions
Lead cross functional meetings and facilitate discussions internally and with external partners
Requirements
Bachelor's degree or equivalent experience
5+ years of relevant professional experience
Experience with project/program managing in a manufacturing environment and interfacing directly with external partners
Experience in a regulated biotech or pharmaceutical setting with proven competency and expertise in the GMP manufacturing of cell-based therapies
1+ year of experience in client services directly interfacing with partners and/or clients
Excellent verbal and written communication, time management, attention to detail, problem solving, acting with a sense of urgency, and enthusiasm
High level of customer empathy with active listening skills
Enjoys problem-solving in a dynamic and rapidly changing environment
Experience using Google Apps, Project Management Tools (ie SmartSheet or TeamGantt) and CRM applications such as Salesforce
