We are seeking a highly skilled Accounts Receivable (AR) Specialist. You will be responsible for managing the dispute resolution process and resolving discrepancies including billing errors, discrepancies between invoices and purchase orders, incorrect delivery of goods or services and defective products in a timely and efficient manner as well as mentoring and coordinating with. Your exceptional analytical and communication skills will play a vital role in ensuring accurate and prompt resolution, strengthening client relationships, and optimizing the overall financial health of our organization.

Responsibilities:

• Research issues/disputes to determine facts and identify root cause and pathway to resolution
• Work with various departments to determine root causes of prevalent process failures that drive billing issues/disputes
• Ensure accurate, timely and appropriate responses to issues/disputes within defined turnaround time requirements established by Management
• Maintain open issues/disputes reporting and provide periodic status updates to leadership with anticipated resolution date
• Validate appropriate data from internal and third-party systems and ensure appropriate course of action is being pursued
• Engage in clear and professional communication with customers and stakeholders
• Maintain comprehensive records of all issue-related activities, communications, and resolutions. Generate regular reports on dispute trends, aging, and resolution status for management review
• Continuously evaluate the resolution process and identify opportunities for enhancement. Suggest and implement improvements to streamline workflows and enhance productivity
• Ensure compliance with company policies, accounting standards, and regulatory requirements during the resolution process.
• Adhere to internal controls and maintain a high level of data accuracy and integrity
• Provide mentorship and support to junior team members, sharing knowledge and best practices to improve the overall performance of the Dispute team
• Perform related duties as well as other duties assigned by supervisor

Qualifications

• 3+ yrs of accounts receivable experience
• Successful candidates are detail-oriented, highly motivated, organized, and have the capacity to work both independently and collaboratively in a fast-paced, high-volume environment
• Candidates should have well-developed Microsoft Office skills-including Excel proficiency
• Ability to solve problems and communicate effectively with all levels of personnel
• Bachelor's degree is preferred

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