At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.
We are looking for an outstanding team member to join in managing and coordinating the collection of delinquent payments for auto loan accounts.
Key Responsibilities:
Perform daily skip trace activities on delinquent accounts assigned by management
· Service inbound/outbound customer calls pertaining to collections
· Meet daily and monthly collection, repossession and skip trace targets and KPIs set by management
· Maintain clear and descriptive account notes and updates
· Prepare delinquent accounts for repossession
· Review accounts that have been referred for repossession for legal actions against debtors
· Issue written and oral instructions to customers and or repossession vendors
· Enforce compliance with Collection Standard of Conduct policies
· Perform various administrative functions
· Manage an account portfolio daily
· Communicate with repossession vendors to ensure accounts are worked properly and efficiently
Key Requirements:
Three plus years' experience with skip trace collections in a call center environment
· Auto collections experience is preferred
· Previous work in skip tracing and collections, preferably in the automotive industry
· Outstanding customer, communication and organizational skill
· High level of integrity
· Strong sense of teamwork yet able to work independently
· Highly self-motivated to exceed goals
