Essential Duties and Responsibilities:

• Perform customer service and support the State Licensing department on day-to-day duties:
• • Draft online and hard copy state pharmaceutical applications;
  • License verification
  • Review signed applications for accuracy and completion;
  • Review outgoing and incoming physical mail (electronically if working remote);
  • Address deficiencies highlighted by the Board on behalf of customer;
  • Update internal database to reflect application progression;
  • Maintain document repository of customer supporting documents, applications and deficiency correspondence;
• Administrative work (basic Microsoft Word skills required);
• Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company and/or its customers.

Work Experience Qualification:

• Minimum of one (1) year of experience in regulatory affairs, licensing, or a related administrative field, preferably in the pharmaceutical, healthcare, or life sciences industries.
• Demonstrated experience with regulatory data entry, application processing, or compliance documentation.
• Familiarity with state or federal regulatory bodies, such as Boards of Pharmacy, DEA, or FDA, is a plus.
• Experience working in a high-volume, deadline-driven environment with a strong attention to detail.
• Prior experience using document management systems, customer relationship management (CRM) software, or licensing portals is preferred.

Other Qualifications:

• Proficient in English communication, both verbal and written, with the ability to craft professional emails and produce clear, well-structured documentation.
• Ability to interpret regulatory instructions and requirements and translate them into accurate application materials.
• Proficient in Microsoft Office Suite (especially Word, Excel, and Outlook); experience with PDF editing tools is a plus.
• Capable of handling sensitive or confidential information with discretion.
• Highly organized with the ability to prioritize and manage multiple tasks simultaneously.
• Self-motivated, adaptable, and comfortable working independently or collaboratively in a remote or hybrid environment.
• Demonstrated problem-solving ability and a proactive approach to addressing application deficiencies or process delays.

Compensation: $50,000 annual salary

Location: This position is on-site in Guaynabo, Puerto Rico

Working Hours: Monday - Friday 8am - 4:30pm ET