Location: DC Metro Area area required; willing to travel onsite to customer locations
This position may work on Army projects related to the Department of War and/or the Intelligence Community. You must be authorized to work in the US without sponsorship with the ability to obtain a security clearance, which is issued by the U.S. government. U.S. citizenship is required by the DoW and IC for security clearance.
*Secret clearance required, TS-SCI preferred
Our team is excited to find our next Mission Success Director to join the company.
What You Will Be Doing
Lead and manage a team of Solution Leaders and Mission Support Specialists delivering Virtualitics Readiness AI solutions across a portfolio of defense and intelligence customers
Serve as the Delivery Operations Manager for a capability area or customer portfolio, owning delivery timelines, resource allocation, risk management, and cross-project coordination
Drive portfolio-level strategy by aligning customer objectives to product roadmaps, identifying expansion opportunities, and ensuring renewal readiness across all accounts in your portfolio
Oversee stage-gate delivery processes (IOC/FOC) and OKR-based health scoring to ensure consistent, measurable progress across customer programs
Provide executive-level reporting to senior customer leadership, C-Suite stakeholders, and internal Virtualitics leadership on delivery health, risks, and strategic outcomes
Build and scale high-performing delivery teams by hiring, coaching, and developing Solution Leaders and Mission Support Specialists who operate autonomously in demanding customer environments
Own margin and resource accountability for your portfolio, ensuring delivery efficiency while maintaining the highest standards of mission impact
Represent Virtualitics at the senior leadership level with customer organizations, building trust-based relationships with program managers, senior military leaders, and government executives
Coordinate cross-functional delivery across engineering, data science, product, and solutions teams to ensure customer commitments are met
Establish and enforce delivery standards, stage-gate processes, and operational readiness criteria across your portfolio
Maintain portfolio-level operational visibility across integrated systems including Salesforce, Jira, and Google Workspace to drive data-informed delivery decisions
What We Are Looking For
10+ years of progressive leadership experience in defense, intelligence, or federal technology programs
5+ years in a people-management role leading delivery, program management, or customer success teams
Proven experience managing a portfolio of concurrent programs or accounts, not just single-project delivery
Track record of building and scaling teams that deliver results in high-stakes, operationally demanding environments
Strong executive communication skills, comfortable briefing general officers, SES-level civilians, and C-Suite executives
Deep familiarity with DoW and IC organizational structures, acquisition processes, and operational culture
Experience with P&L or margin accountability in a services or software delivery context
Ability to operate autonomously in a fast-paced, high-growth environment
Must be able to obtain and maintain a Secret security clearance (U.S. citizenship required)
What Are Our Preferred Requirements
Bachelor’s degree required; advanced degree a plus
Active TS-SCI clearance
Prior military service at the field-grade officer (O-4+) or senior civilian (GS-14/15) level
Experience in enterprise software or AI/ML platform delivery for defense customers
What Are Some Valued Skills
Domain expertise in one or more defense operational areas such as logistics, readiness, intelligence, weapons systems, or sustainment
Experience transitioning from uniform to the defense technology industry
Familiarity with agile delivery methodologies in classified or accredited environments
Understanding of FedRAMP, IL4/IL5/IL6 deployment environments and associated compliance requirements
Experience with OKR frameworks, delivery readiness tracking, and stage-gate program governance
