About the Role

The Junior IT Systems Specialist is a part-time, on-site intern role providing hands-on technical support to staff located at the Pharmacy. This position serves as a first point of contact for routine technology issues and helps keep daily business operations running without interruption.

Day-to-day work spans desktop and hardware support, user account administration, printer and peripheral troubleshooting, and equipment setup. This is a fast-paced, people-facing role well suited for someone who enjoys practical problem-solving and wants to build a strong foundation in enterprise IT support.

What You'll Do

• Desktop & OS Support: Troubleshoot and resolve routine Windows desktop and operating system issues.
• Hardware Setup & Repair: Assemble, configure, deploy, and repair desktop workstations, laptops, printers, mobile devices, and peripherals; diagnose hardware faults and coordinate repairs or replacements as needed.
• Software Installation: Image and install operating systems, productivity applications, drivers, and routine security updates.
• User Account Management: Handle Active Directory tasks, including creating new user accounts, resetting passwords, clearing account lockouts, and managing basic system access.
• Printer Support: Install and maintain printers, resolving driver, print queue, and connectivity issues.
• Cable Management & Workspace Standards: Perform cable management and keep workstation and equipment areas organized, labeled, and standards-compliant.
• Ticket & Request Handling: Respond to walk-up and ticketed support requests, prioritizing and following through to resolution.
• Escalation: Recognize complex or unresolved issues and escalate them to senior IT staff with clear, complete details.
• Documentation & Inventory: Record work performed and solutions accurately and keep asset and inventory tracking sheets up to date.
• General IT Operations: Assist with other day-to-day IT operations and projects as assigned.

Who You Are

• You have basic knowledge of troubleshooting common technology issues.
• You have customer service experience and are comfortable helping people solve problems.
• You have personal or professional experience working with Windows computers.
• You're organized, dependable, and able to follow through on support requests.
• You're comfortable asking questions and escalating issues when something is outside your level of expertise.
• You enjoy hands-on work and are interested in building your technical skills in a real-world IT environment.

What Sets You Apart

These aren't required, but they're a plus:

• Currently or previously enrolled in a higher education program related to Information Technology or a similar field.
• Experience working with Active Directory.
• IT certifications such as the Google IT Support Professional Certificate or CompTIA A+.