- Job title
- Founding Account Manager
- Job location
- New York / London
- Job description
- # **Founding Account Manager**
## **About Us**
ClaimSorted helps insurers outsource claims end to end – a service called Third-Party Administration (TPA), a ~$200B industry. We combine a strong in-house claims team with our AI-enabled platform to deliver up to 3× faster claims, better service, and better economics for insurers.
Backed by Y Combinator, Atomico, and Eurazeo, we’ve raised $15M+ and already manage claims for over $100M in insurance premium across 30+ MGAs, including more than five publicly traded companies. Our goal: scale to $1B and become the most valuable TPA in the market.
## **The Role**
You will own the full customer relationship: onboarding, go-live, retention, renewals, expansion, and work directly with the CEO as the customer’s internal quarterback at ClaimSorted.
- Lead onboarding and delivery: build the plan, drive the timeline, and ensure a clean go-live
- Coordinate Ops, Claims, and Product to unblock issues fast and keep clients confident
- Run the account rhythm: success plans, SLAs, escalation paths, and exec updates
- Spot risk early, de-escalate issues, and earn renewals and references
- Find and close expansion opportunities (new programs, regions, lines, volume)
- Turn what works into repeatable playbooks, templates, and routines
We love working together in the office, so this is a full-time, office-based role in either our New York City or London office. We’re a high-intensity team and often put in significant time and effort, with some people working on weekends, because we believe great outcomes come from doing the work well.
## **Qualifications**
We care more about hunger and grit than years on a CV. You might be a management consultant who’s seen insurance pain points firsthand, or a top-performing Account Manager ready for something bigger.
- Based in or willing to relocate to London or New York City
- Work authorisation in the US or UK without need of sponsorship
- Commercially minded with the ability to map value and close expansions
- Strong relationship builder who earns trust across stakeholders and stays calm under pressure
- 2+ years in Account Management, Customer Success, sales, or insurance/InsurTech(a plus)
- Knowledge of the insurance industry or TPA operations (a plus)
## **Our Values**
- **Move Fast** – Act decisively, iterate quickly, optimize for momentum.
- **Always Overdeliver** – We exceed expectations in everything we do.
- **Think Customer-First, Always** – The customer experience drives every decision.
- **Challenge the Status Quo** – We innovate relentlessly and never settle for ‘good enough.’
- **Say It How It Is** – Transparency and direct communication build trust.
## **Compensation & Benefits**
- Competitive salary beyond the industry standard
- Quarterly performance bonus: up to 15% of quarterly salary
- Equity participation: stock options as an early-stage team member
- Medical insurance
- 401(k) with 5% company match (US) or pension contributions (UK)
- Accelerated promotion track in a high-growth environment
