Forward Deployed Engineer (FDE)

Karumi is an AI agent that joins a live video call with your prospects to deliver personalized product demos, 24/7, in any language.

Location: New York, NY
Company size: 1–10
Posted: 3d ago
Via: Yc

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Forward Deployed Engineer (FDE) · KARUMI

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Job title: Forward Deployed Engineer (FDE)
Job location: New York, NY, US / San Francisco, CA, US
Job listing URL: https://www.ycombinator.com/companies/karumi/jobs/mzQuJ9K-forward-deployed-engineer-fde
Job description: **Company** Karumi is building a world where software explains and sells itself. We build AI agents that interact with real products in real time—joining video calls with prospects, navigating a product in a real browser, and delivering the “aha moment” instantly. **Role** We’re hiring a **Forward Deployed Engineer (FDE)** to own end-to-end customer rollouts of Karumi: configuring, deploying, and operating our AI agent in real customer environments. This is a hands-on, high-ownership role for someone early in their career with strong technical instincts who enjoys troubleshooting and wants deep exposure to how modern AI products get implemented and operated in production. **Location:** New York, NY (will consider candidates physically in the San Francisco Bay Are and in Madrid, Spain, particularly if open to relocation) **What you’ll do** * Roll out Karumi for new customers: setup, configuration, validation, and ongoing maintenance * Perform QA and troubleshooting to ensure reliability and a great end-user experience * Adapt Karumi to different customer workflows, UIs, and edge cases * Use lightweight scripting/automation to improve internal implementation tools and reduce manual work * Capture product feedback from hands-on deployments and customer interactions; communicate insights to product/engineering * Help define best practices for implementing and operating Karumi at scale **What we’re looking for** * 1–3 years in Forward Deployed / Implementation Engineering, QA/testing, or solutions engineering * Engineering mindset: you enjoy debugging systems, finding root causes, and optimizing how things work * Strong attention to detail and a quality-first approach * Empathy for users and ability to translate real-world issues into clear product feedback * BS/MS in CS/Engineering/STEM (or equivalent practical experience) * Scripting, automation, or coding experience or willingness to learn * Comfort working directly with customers in technical contexts * Interest in AI-driven products and real-world deployments **Why join** * Learn a ton about how modern AI systems are built, deployed, and operated in production * High impact early—your work directly affects customer success and product quality * Fast-moving team where ownership and problem-solving matter more than titles * Opportunity to grow into engineering, product, solutions, or customer-facing paths

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