About the Company:
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
The Role You'll Play
- Lead the migration of customer data to Playlist and make sure data mapping is accurate
- Partner with Engineering and Product to resolve data issues and configure the system correctly for each client
- Test data mapping in the Playlist platform, spot bugs, and flag them for internal resolution or customer follow-up
- Guide customers in aligning their business objectives with their Playlist products, using our implementation framework and best practices
- Build customer trust and confidence with first-hand product knowledge, and solve problems using product and onboarding logic
- Provide training and implementation support that meets department expectations, procedures, and KPIs
- Work with teams and leadership to resolve customer escalations, keeping communication responsive and professional
- Keep customer account records accurate using department tools and processes
Experience You Bring
- 2+ years of customer service experience
- Training or teaching experience (preferred)
- Strong time management and organizational skills, with a track record of meeting internal and external deadlines
- Clear, professional verbal and written communication for a wide range of audiences
- Active listening skills to understand and solve customer questions
- Ability to write clear procedures in response to customer questions
- Knowledge of current wellness industry practices, or the ability to learn quickly in real time
- Comfort with web and mobile technologies, and familiarity with CRM tools, Microsoft tools, and internet-based software (preferred)
It is the Company's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of the Company's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.
The base salary range for this position in the United States is $58,350 to $77,800. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans.
Have we piqued your curiosity?
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).
Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.
