About Trevor:
The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. Trevor offers 24/7 crisis services, connecting highly trained counselors with LGBTQ+ young people whenever they need support. To drive prevention efforts, The Trevor Project also operates robust research, advocacy, education, and peer support programs. We’ve been saving lives every day for over 25 years.
Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values:
Heart - We care deeply and commit to do what matters
Integrity - We build trust through our words and actions
Community - Together, we are an unstoppable force for good
Belonging - We serve as allies to the mission, and to each other
Progress - We continually move onward and upward
Applicants and staff must be authorized to work for any employer in the United States. The Trevor Project will not sponsor an employment visa for this position.
Role: Crisis Worker
Location: This role will be remote in the continental United States, Alaska, or Hawaii Reports to: Team Lead
Classification: Nonexempt Full Time
Union Role? Yes
Starting Salary Range: $26 per hour
Summary:
Our Crisis Workers do the work Trevor was founded to do: supporting LGBTQ+ youth who need someone to talk to. A Crisis Worker is primarily responsible for supporting LGBTQ+ youth on TrevorText and TrevorChat, or TrevorLifeline, or on our 988 chat & text services or phone services, our life affirming crisis services programs for LGBTQ+ youth. In addition to providing direct crisis counseling, Crisis Workers are responsible for key administrative tasks required to provide high-quality, continuous crisis support. Staff in this role are expected to be able to work independently to support most crisis conversations.
Roles and Responsibilities:
● Provide suicide prevention and crisis intervention counseling to LGBTQ+ young people nationwide via text and chat, and/or phone calls
● Adhere to performance measures with regard to handle time and utilization as defined by leadership for a Crisis Worker position
● Follows all protocols and procedures related to taking time off
● Adhere to on-shift and all other guidance provided by on-shift leader and work with a team of Crisis Counselors (Volunteer and Staff)
● Build trust and provide a safer space for youth to explore issues surrounding sexuality, gender identity and suicidal ideation
● Review and respond to performance and quality feedback from leadership
● Demonstrate fair, ethical, and equitable business practices
● Learn eagerly, share knowledge appropriately, and improve continuously
● Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines
● Work, communicate, and collaborate effectively with others
● Demonstrate attention to detail and accuracy in all work
● Demonstrate a commitment to fostering and maintaining an environment of belonging
● Other relevant duties and responsibilities as assigned
Minimum Qualifications:
● Demonstrated knowledge, cultural competency of the youth we serve, and proven successful performance through coursework or relevant professional experience in a crisis care,contact center, or customer care setting
● Bachelor’s degree in social work, counseling, psychology or other related areas of study OR 2+ years experience in a crisis care setting or other relevant professional experience preferred
● Proficiency in spoken and written English with strong communication and active listening skills
● Demonstrated commitment to self-care and well-being, with an understanding of the importance of personal resilience in crisis intervention work.
● Strong resilience and adaptability in handling crisis situations, with the ability to remain calm during challenging circumstances
● Demonstrated knowledge and understanding of LGBTQ+ issues, including the unique challenges faced by LGBTQ+ youth.
● A quiet, private work environment with high-speed dedicated broadband internet
