On a regular basis you will

• Own the full onboarding journey for court reporters, from the moment they say yes to the moment they complete their first job
• Manage reporters at every stage of onboarding at once, across credentialing, system setup, paperwork, platform orientation, and first-job readiness
• Proactively monitor onboarding pipelines, identify stall points, and re-engage reporters before momentum is lost
• Respond promptly to reporter inquiries, follow up without being asked, and close every loop
• Tailor your communication to keep reporters motivated and moving forward
• Partner with Recruiting for seamless handoffs and with the broader Provider Operations team to make sure every reporter lands well
• Surface patterns in where reporters drop off and bring those insights to the team to improve the process
• Work in Zendesk, Asana, Slack, and Google Workspace, with room to grow your technical toolkit

You're gonna crush it if

• You have 3+ years of experience in onboarding, customer success, account management, or any role where you owned a process end-to-end and were accountable for the outcomes
• You have a track record of managing high-volume pipelines and keeping every person progressing
• You're highly organized and warm in your communication
• You're proficient with Google Workspace and ideally have experience with CRM or ticketing systems like HubSpot or Zendesk
• Bonus points if you have experience as a court reporter or in the legal services industry
• You're willing to travel occasionally or join virtually for team events 1-2 times per year

Compensation & Benefits

• Pay - $28-$33/hour
• Premium Medical, Dental, & Vision Coverage - generous company-sponsored health plans for employees and dependents, well above industry benchmarks
• Wellness/Mental Health - shared benefits to be used among employees and families
• Flexible Paid Time Off - allowing employees to find real balance in their lives
• Stock Options - when Steno grows, you grow
• A home office setup and a monthly stipend to offset internet and phone costs

Application Information

• Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs.
• Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com.
• Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended.
• Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information that may be included on a resume or application, is collected and stored in our system. Still, we never disclose or sell your personal information.
• Steno uses AI-assisted tools to help review applications and identify candidates whose experience aligns with the role. All hiring decisions are made by our People team, and a member of our team will personally reach out to candidates selected to move forward in the process.