Zafran is looking for an experienced and strategic Business Operations Manager to join our Business Operations team. You will help build the operational backbone of a fast-growing company: the data and metrics we run on, the AI workflows that make us faster, and the cross-functional processes that let us scale. You will work directly with company leadership across Sales, Marketing, Customer Success, Finance, Legal, and Partnerships.
About Zafran
Our Mission: To stop the exploitation of vulnerabilities, everywhere.
What makes us different: Zafran de-risks 90% of critical vulnerabilities overnight across your hybrid environment, and uses agentic capabilities and your existing security tools to rapidly mitigate and remediate the 10% most likely to be exploited.
Who's behind us: Zafran is backed by Menlo Ventures, Sequoia Capital, Cyberstarts, and a deep belief that cybersecurity should move as fast as attackers do. We are one of the fastest-growing companies in the industry, scaling to meet demand from the world's most advanced, security-obsessed organizations.
We take the mission seriously, so expect work that matters, teammates who challenge and inspire you, and plenty of fun along the way.
What you will do
Own and evolve the company's data foundation and metrics infrastructure, so every function works from the same numbers and leadership gets reliable KPI visibility.
Build and implement AI-driven workflows across the company, from identifying the right use cases to rolling them out and measuring adoption.
Design, document, and improve cross-departmental processes such as marketplace deals, RFI and vendor assessments, and contract workflows, working with Sales, Finance, Legal, GRC, and Alliances.
Support commercial and partner operations, including the process and tooling behind customer and partner agreements, cloud marketplace private offers, and partnership programs.
Lead strategic cross-functional projects that don't have a clear functional home, driving alignment, removing bottlenecks, and seeing them through to execution.
Support company planning cycles (quarterly planning, goal setting, board reporting) with data, analysis, and clear tracking of progress against goals.
Partner with Product Ops, R&D Ops, and GTM Ops to keep metrics, definitions, and processes consistent across the company.
Analyze business performance, pipeline, and operational data to surface trends, gaps, and decisions leadership needs to make.
Work with stakeholders at every level to gather input, align priorities, and keep improving how we operate.
Requirements
3+ years of experience in business operations, strategy, consulting, sales, or revenue operations, or a related role.
Strong analytical skills and the ability to turn data into clear insights and recommendations.
Experience defining, tracking, and driving KPIs across multiple business functions.
Hands-on experience with AI tools and automation, or a strong drive to build internal AI-driven workflows.
Experience designing and rolling out cross-functional processes in a fast-paced environment.
Experience working with commercial or legal documents, such as customer agreements, order forms, or partner contracts.
Solid understanding of how SaaS companies operate across product and go-to-market.
Excellent communication and stakeholder management skills, including the ability to create clear reports and presentations.
Strong organizational and project management skills, with high attention to detail.
High ownership, a proactive mindset, and comfort operating in ambiguity.
Nice to have
Experience in cybersecurity or a related technical field.
Salesforce administration, or experience with BI and data tooling.
Experience with cloud marketplaces (AWS, Azure, GCP) or partner and alliance operations.
