- Job title
- Strategic Advisor
- Job location
- US / Remote (US)
- Job description
- ## About Monumint
Monumint is voice AI for financial services. We help banks, credit unions, and lenders build lasting customer relationships across the entire financial journey, from account opening and loan origination to servicing and collections. Our AI agents are omni-channel, take action inside the systems financial institutions already use, and are built with compliance at their core.
Our vision is to make high-touch customer relationships possible at any scale. Financial institutions have always been built on long-term relationships, but delivering that experience to every customer has never been possible before.
Today, we're partnered with some of the largest lenders in the country and have handled more than 5 million customer interactions. Backed by Y Combinator, FundersClub, and Transpose Platform, we're one of the fastest-growing AI startups and building an exceptional team in person that will shape the future of AI for financial institutions.
## About the Role
We're building a small group of advisors with deep experience in lending and financial services.
This is an advisory role, not a full-time operating position.
Advisors will work closely with the founders and team to share how financial institutions approach customer communication today, where existing tools fall short, and what they're looking for from new solutions.
We're particularly interested in current and former leaders across auto, mortgage, personal, and small business lending, as well as leaders at banks and credit unions responsible for servicing, collections, contact centers, and customer communication technology.
## **What You'll Do**
* A 30-minute call with our team about once a month.
* Occasional questions between calls by email or text.
* Make introductions to relevant leaders in your network when it makes sense.
* Share industry perspective and feedback on the product.
## **What We're Looking For**
* 10+ years in banking, lending, or financial services, including senior leadership experience as a CTO, CIO, COO, Head of Innovation, Head of Servicing, or equivalent.
* Hands-on experience across loan origination, servicing, collections, or contact center operations.
* Experience evaluating or implementing IVR, contact center, or customer communication technology.
* Deep understanding of how financial institutions evaluate and adopt new technology.
* Previous experience advising startups or technology companies.
## Compensation
Compensation is cash and/or equity depending on experience and how involved you want to be.
