Job Summary
The Store Support Specialist is a critical role in ensuring that stores are effectively managing their P&L’s and executing on all key business initiatives, processes and policies. Ultimately, the Store Support Specialist is a key resource for both our Company Owned Store Managers and Market Directors of Stores., in driving store efficiency. This role completes store administration and analytical tasks and work collaboratively across the business to identify and address root causes; to make life easier for our store teams.
This role will measure and report on operational compliance to key business requirements to an array of audiences, including senior field leaders.
The Store Support Specialist is dedicated to, assisting NAPA Auto Parts team members and personnel by providing support, guidance, solving issues, and ensuring a positive employee experience.
They utilize their knowledge and skills to troubleshoot problems, while partnering extensively with internal and external departments.
Responsibilities
- Monitor and ensure compliance with operational policies, procedures and management tools.
- Identify implementation and compliance gaps at store, region and division level.
- Measure and report all key compliance metrics to senior audiences.
- Complete a wide array of administrative tasks that support store efficiency and productivity.
- Training Support: Providing basic training to new team members on internal systems, processes and procedures.
- Incident Management & Escalation: Identifying complex issues that require further support from IT or other departments and escalating them appropriately.
- Reporting & Analysis: Tracking support tickets, identifying common issues, and generating reports to identify trends and potential areas for improvement.
- Process Improvement: Identifying opportunities to optimize team workflows and suggest enhancements to complex business problems.
- Service Excellence: Delivering world-class associate service by following established departmental policies, processes, and standards.
Qualifications
- 4+ years of administrative, planning and analytical experience, requiring attention to detail, ideally derived in a fast-paced multi-unit operation.
- Operational Excellence: Ensures consistent execution of operational standards to maximize store performance and efficiency.
- Strong time management abilities.
- Proficiency in operational tools, inventory management systems, and reporting software.
- Excellent customer care and focus; ability to assess customers’ needs and provide answers, paths, troubleshooting help, or methods for a positive customer experience.
- Strong interest and proficiency in general business, retail, and distribution operations.
- Basic ability to adapt to change, strive for improvements and eager to learn new working processes and methods.
- Specific NAPA Store experience, at either a Store or Assistant Store Manager or District Manager level is highly desirable.
Physical Demands / Working Environment
- Office or remote working environment.
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
