JOB DESCRIPTION
Title:Senior Account Executive, Ticketing - Salt Lake
Department Code & Name: 999
FLSA Status: Exempt
Reports To: Vice President, Ticketing & Operations
Location: Salt Lake City, UT
Job Type: Seasonal (October 1 - April 30)
Job Summary:
As a Senior Account Executive, you will play a critical role in driving ticket revenue growth while delivering exceptional service to League One Volleyball's members, fans, and community partners. This role is responsible for generating new business through season ticket memberships, group sales, fan experience packages, and retention initiatives while supporting a best-in-class fan experience across the LOVB Salt Lake market.
You will serve as a primary point of contact for season members and prospective customers, building relationships that drive revenue, loyalty, and engagement. This role combines outbound sales activity with customer service excellence and requires a highly motivated professional who thrives in a fast-paced, relationship-driven environment.
The ideal candidate is a self-starter who combines strong sales acumen with exceptional customer service skills, organizational discipline, and a passion for sports and live events. They excel at building relationships, managing sales pipelines, and creating memorable experiences for fans and members.
Essential Duties and Responsibilities:
Revenue Generation & Sales Development
- Execute daily outbound sales activities through phone, email, text messaging, and LinkedIn outreach.
- Generate new business through season ticket memberships, group sales, partial plans, and premium experiences.
- Meet and exceed individual sales and revenue goals.
- Maintain accurate sales activity, pipeline management, and forecasting within CRM systems.
- Develop and execute sales strategies to maximize ticket revenue opportunities.
- Identify opportunities to increase customer lifetime value through upselling and cross-selling initiatives.
Lead Generation & Prospecting
- Identify, research, and cultivate new sales opportunities.
- Build and maintain prospect databases and lead pipelines.
- Develop relationships with businesses, organizations, schools, and community groups.
- Capture and maintain accurate customer contact information and sales records.
- Utilize prospecting tools and outreach strategies to generate qualified leads.
Membership Retention & Account Management
- Support season member renewal campaigns and retention initiatives.
- Identify opportunities for upgrades, referrals, add-ons, and premium experiences.
- Build long-term relationships with season members and key accounts.
- Support loyalty and retention programs designed to increase member satisfaction and engagement.
- Proactively communicate with members regarding account benefits, events, and opportunities.
Customer Service & Fan Support
- Serve as a primary point of contact for season members and fans.
- Handle ticket exchanges, seat relocations, account inquiries, and service requests.
- Resolve customer issues professionally and efficiently.
- Deliver exceptional service that enhances the overall fan experience.
- Support member communication efforts and service campaigns.
Fan Experience Packages & Group Experiences
- Sell and coordinate Fan Experience Packages (FEPs) and group experiences.
- Collaborate with internal teams to ensure successful execution of fan experiences.
- Assist with fulfillment and execution during match days and special events.
- Support hospitality, premium experiences, and fan engagement initiatives.
- Ensure all experiences are delivered in alignment with LOVB standards.
Ticket Operations & Inventory Management
- Process ticket orders accurately using the organization’s ticketing and sales platforms and related systems.
- Facilitate group ticket fulfillment and ticketing requests.
- Maintain inventory accuracy and order quality.
- Support ticketing system administration and operational processes.
- Assist with troubleshooting ticketing issues and customer account concerns.
Match Day & Event Support
- Assist with box office operations during matches and special events.
- Support walk-up sales, customer service, and issue resolution.
- Serve as an on-site ticketing contact during designated events.
- Support preseason events, member events, fan activations, and community initiatives.
- Travel to select matches and events as needed.
Cross-Functional Collaboration
- Partner closely with Marketing, CRM, Operations, and Event teams.
- Support ticket sales campaigns, group sales initiatives, and fulfillment efforts.
- Participate in departmental meetings and collaborative projects.
- Share customer feedback and insights to improve fan experiences and business outcomes.
- Support organizational initiatives that contribute to the growth of LOVB.
Required Skills/Abilities:
- Proven ability to build relationships and generate revenue through outbound sales efforts.
- Strong customer service and account management skills.
- Excellent communication, presentation, and interpersonal abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong organizational and time management skills.
- Ability to work independently in a remote environment.
- Strong problem-solving and conflict-resolution capabilities.
- Detail-oriented with strong follow-through and accountability.
- Ability to learn and effectively utilize ticketing and CRM platforms.
- Passion for sports, live events, and fan engagement.
Education and Experience:
- Bachelor's degree required or equivalent combination of education and experience.
- 1–3 years of experience in ticket sales, sports sales, customer service, business development, or related fields.
- Experience achieving sales goals and managing customer relationships.
- Experience working with CRM systems and sales pipelines preferred.
Preferred Experience:
- Experience in professional sports, collegiate athletics, entertainment, or live events.
- Experience with outbound prospecting and lead generation.
- Experience supporting season ticket membership programs.
- Passion for volleyball and women's professional sports.
Behavioral Competencies:
- Highly motivated and results-driven.
- Exceptional relationship-building and customer service orientation.
- Strong communication and listening skills.
- Self-starter with a proactive approach to problem solving.
- Resilient and adaptable in a dynamic environment.
- Collaborative and team-oriented.
- Strong attention to detail and commitment to execution excellence.
- Positive attitude with a growth mindset.
- Passion for LOVB's mission and commitment to growing the sport of volleyball.
Work Environment & Physical Requirements:
- Ability to work effectively in a highly collaborative environment.
- Ability to work evenings, weekends, and select holidays as required by match and event schedules.
- Ability to travel periodically for matches, member events, community activations, and company meetings.
- Ability to stand and move throughout event venues during match-day operations and fan events.
- Ability to lift and transport event materials up to 25 pounds when supporting events and activations.
