Your role in our mission
We are looking for a self-motivated individual with strong analytical skills and an ability to work cross-functionally. The candidate must be effective with prioritization, organization, and time management skills with a focus on meeting deadlines while producing quality results. This role will be a first line of defense in detecting and remediating servicing issues.
This is your chance to become part of the fastest growing Marketplace Lender in a critical role. Prosper provides a fantastic work environment that includes full medical coverage, a PTO policy that encourages appropriate work-life balance, in a comfortable and collaborative office.
Resources to help you prosper
Compensation & Bonus: $20/hr + annual bonus
Work-Life Balance: Hybrid schedule with just two collaborative days in-office (Wed/Thu).
Comprehensive Health & Wellness: 100% employer-paid health, dental, and vision insurance premiums.
Rest & Time Off: 20 days of paid time off in your first year (increasing annually) plus paid company holidays.
Continuous Learning & Family Support: Free access to Udemy courses, child and pet care credits via Urban Sitter, Rocket Lawyer legal support, and more.
Daily Perks & Community: Onsite kitchen loaded with snacks and monthly catered team lunches.
How you'll make an impact
Provide operations support to internal client partners regarding fixed term and revolving credit products.
Review daily audit reports, conduct research and analysis to identify root cause of issues, remediate identified issues.
Understand and execute operations policies and procedures.
Work with stakeholders to identify and resolve servicing issues.
Review and resolve Credit Bureau Disputes, monitor and facilitate payment flow and resolve system syncing issues.
Develop and maintain documentation of Controls policies and procedures to drive adoption and adherence across Prosper.
Serve as a subject matter expert on operations processes, trends, and remediation efforts.
Identify and communicate to leaders any situation that may require additional review or special handling.
Identify opportunities for improvements in processes and procedures.
Foster a collaborative environment in which Prosper team members are encouraged to voice ideas and concerns.
Skills that will help you thrive
At least 1-year experience in the financial services industry preferred
Credit card servicing experience is a plus
Working knowledge and aptitude with GCP preferred
Organized, solution oriented, proactive and able to multi-task
Able to adapt in a fast-moving role where processes can change quickly
Proven track record of effective and collaborative work with cross-functional teams
Strong written and verbal communication skills
Strong problem-solving skills and ability to work independently
