About Quartermaster
Quartermaster is building the world's most comprehensive maritime intelligence platform. Our SmartMast™ system transforms commercial and civilian vessels into a persistent, distributed sensing network—combining HD video, AI, radar, RF sensing, and AIS to deliver real-time maritime domain awareness at global scale. With 600+ sensors deployed across 25+ countries and more than 400,000 vessels identified outside of AIS, we are setting a new standard for what ocean surveillance and safety can look like.
We are a startup in build mode: small team, high ownership, fast iteration, and meaningful constraints. We ship quickly, learn in production, and optimize for mission impact over process theater.
The Role
As Regional Field Operations Manager, you will own the deployment and performance of SmartMast™ across your region. Once Launch has opened a market and secured vessel partners, you turn those agreements into units that are installed, activated, and reporting, and you keep them reporting. Success is measured in units installed on schedule, uptime across the regional fleet, and the speed and quality of every install and repair.
You will build and run the regional field operation: technicians, installers, logistics, and spares. You will work hand in hand with the regional Head of Launch and report to Quartermaster's Field Operations leadership in the United States.
What You'll Own
Deployment: Plan and execute SmartMast™ installations across the region's vessel partners, from vessel survey and scheduling through install, activation, and first data. Hit the deployment targets set with Launch and leadership.
Fleet uptime: Keep every installed unit online and reporting. Own preventive maintenance, troubleshooting, repairs, and unit swaps against clear response-time standards.
Field team: Recruit, train, and lead regional field technicians and coordinators. Set the bar for install quality, safety, and professionalism aboard vessels.
Logistics and inventory: Run in-country hardware flow, including receiving, warehousing, spares, staging, and reverse logistics for failed units, within the import framework Launch establishes.
Vendor and installer management: Direct the local installers, fabricators, and port-side vendors that Launch onboards. Schedule their work, audit quality, and escalate or replace underperformers.
Vessel and port coordination: Work with fleet operations teams, crews, and port staff to get aboard during short windows, around vessel schedules, port calls, and access rules.
Field data and feedback: Track install, uptime, and repair metrics. Feed hardware and install issues back to engineering, and surface field realities to Launch and leadership.
Process: Build repeatable install and maintenance procedures, safety practices, and documentation that scale across countries.
What You Need
Experience: 6+ years in field operations, field service, or technical deployment, including at least 3 years leading field teams. Maritime, offshore, telecoms, or marine electronics strongly preferred.
Deployment track record: Proven delivery of hardware rollouts across multiple sites or countries, on schedule and to quality standards.
Hands-on technical depth: Comfort with vessel-installed electronics, including mounting, power, cabling, networking, and RF/antenna work. You can step aboard and troubleshoot alongside your team.
Logistics instinct: Inventory and spares planning, customs-ready shipping, and getting parts to a vessel during a short port call.
Safety: Working knowledge of shipboard safety practice and port access procedures in the region.
Location: Based in the region and ready to travel up to 50% to ports and vessels, sometimes on short notice.
Autonomy: Comfortable running an operation with leadership several time zones away.
Language: Fluent professional English, plus the primary working languages of the region's ports and crews.
Nice to Have
Marine electronics, electrical, or RF certifications, or equivalent qualifications recognized in the region.
An existing network of marine installers, shipyards, and port-side vendors in the region.
Additional languages that reflect the region's multinational maritime workforce.
Experience with remote monitoring, fleet management, or field service software.
Experience scaling field operations in a startup or a newly opened market.
