Partner Experience Manager
Location: Birmingham, AL or San Francisco, CA (in office)
Type: Full time
Compensation:
Travel: ~15% to partner locations
Who We Are
We believe the future of technology is a conversation, not a click. Linq builds the infrastructure that lets businesses talk to customers through AI — in the channels where conversations are already happening: iMessage, RCS, SMS, and voice.
We're a small team, we ship code every single day, and we're just getting started.
The Role
This role owns strategic partnership implementation for Apple Messenger for Business. You worked directly with partner’s engineering and product teams from build to launch. You will serve as the clients main point of contact for Apples’ platform registration, UX approval and review process.
Partner teams are deeply technical and we’ll be building this role from ground up. That means knowing our API, the platform requirements, what a good agentic experience looks like and how these workflows behave well enough to answer an engineer's question. You will play a key role in helping brands create their ideal consumer and product experiences for launch.
What You'll Do
Each partner's build from kickoff through launch, guiding their engineering and product teams as the expert on the implementation process
Apple’s registration and review process end to end, including submissions, requirements, responses, and resubmissions
Balance multiple partner approvals simultaneously across the entire implementation pipeline. Keeping both internal and external teams organized and on-track to launch timelines.
Coordination with internal and external stakeholders from Engineering, Design, and Marketing.
Autonomy to build upon and improve on the existing implementation process as you gain experience working with large enterprise partners
Process documentation so each implementation runs faster than the last
You Might Be a Fit If You Have
Hands-on experience with APIs and developer-facing products, plus the technical depth to lead a partner's engineer team through build and implementation
Practical work with AI agents and workflow design and/or implementation
Experience in technical product implementation from start to finish, as the main point of contact responsible for success
An eye for detail and a gut instinct for what makes an experience the best, from catching what others skip past to noticing a flow that technically passes but doesn't feel right
A mindset toward always moving things forward, whether that's chasing an unanswered question or raising a problem before anyone asks about it
Bonus
Experience with a conversational or messaging platform
Navigating a formal certification, compliance, or platform review process with an external party
Conversation design, UX, or product background
Why Linq
Health/Dental/Vision insurance
Flexible PTO
401(k)
Wellness stipend, book stipend, professional development opportunities
Direct access to leadership. We're a small team solving real problems with no layers of bureaucracy between you and the work
