Operations & Client Services Coordinator
Position Purpose
The Operations & Client Services Coordinator provides day-to-day administrative, facilities, events, and operational support for the organization. This position ensures the office/suite environment is organized, professional, fully functional, and ready for employees, clients, candidates, and events.
The coordinator serves as a key support resource to the Operations team, Sales team, Recruiting team, and leadership, handling recurring operational responsibilities, coordinating events and facility’s needs, and providing backup coverage to maintain business continuity.
Primary Areas of Responsibility
- Administration & Office Operations
- Operations Team Backup
- Suite & Facilities Management
- Sales Team Support
- Recruiting Team Support
Target Weekly Allocation (40-hour week)
|
Function
|
Hours/Week
|
%
|
|
Administrative/Projects
|
12
|
75%
|
|
Operations Manager Support/Backup
|
2
|
12.5%
|
|
Facilities Management
|
2
|
12.5%
|
|
Total
|
16
|
|
*25% core operations/facilities and 75% internal customer support.
Detailed Duties
- Admin Tasks and Projects — 75%
- Liason for Clients and Consultants, focus on troubleshooting access/ escalation
- Work-Order Contract creation and follow up as needed
- Email and communication triage
- Assist with consultant onboarding
- Disseminate daily onboarding tracking updates
- Data entry and Salesforce Maintenance(tasks)
- Backup for Operations Team — 15%
This is an important component of the position.
The Coordinator should be trained to step into routine operational responsibilities when the Operations Team is unavailable.
- Handle routine operational requests
- Assist with consultant onboarding
- Process consultant time and expenses
- Coordinate office communications
- Follow established operating procedures
- Escalate issues appropriately
- Suite & Facilities Management — 10%
The Coordinator becomes the day-to-day owner of the physical workplace experience.
Daily
- Check conference rooms and common areas
- Ensure rooms are clean, organized and meeting-ready
- Monitor office supplies, kitchen supplies and refreshments
- Maintain emergency/contact information
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California residents may also access Vaco’s HR Notice at Collection for California Applicants and Employees.
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
