Deployment Specialist (Contract)
On-site at hotels across the US (NYC, Florida, DC, LA and beyond) · Contract · All travel included
About Lance
Lance (YC W26) runs hotel operations with AI agents, from the front desk to back-of-house and sales. We operate for 50+ hotels across Marriott, Hilton and Hyatt brands, and we're growing fast.
The role
Deployment Specialists are the face of Lance on property. This is customer success and business operations combined with hands-on deployment. You'll fly across the US with a partner, stay at Lance-contracted hotels, and own each hotel's setup and success on Lance.
What you'll do
Build real relationships with each hotel's leadership and staff
Plan the implementation strategy for every property you take on
Train the whole hotel team on Lance, sometimes 100+ employees per hotel
Own setup and go-live, then make sure the hotel succeeds on Lance long term
Bring feedback from the field back to the team and help sharpen our playbook
What we're looking for
Hospitality, customer success or operations experience (recent hospitality grads welcome)
Confident leading a room and training large groups
Organized, reliable and calm when plans change on-site
Comfortable with technology and quick to learn new software
Excited to travel often; US work authorization
Bonus points: multilingual, or experience in customer success or hospitality
Compensation
Competitive compensation, plus a daily food stipend. All travel and lodging are covered: flights and hotel stays at Lance-contracted hotels.
