About the role
This is not your typical front desk job! It’s a role with the focus on community, driving operations, and delivering exceptional hospitality. As a Club Concierge, you will be the heartbeat of the club, ensuring smooth day-to-day operations, building rapport with members, and helping elevate every guest interaction into a memorable experience.
This role is ideal for someone passionate about people, sports, and service. The Club Concierge plays a vital role in delivering an exceptional experience to members and guests by developing rapport with our members and players, managing reservations, facilitating check-ins, and maintaining the club’s high service standards. This position is perfect for individuals with strong customer service skills, a passion for racket sports, and the ability to thrive in a fast-paced environment.
What You Will Do
Community & Member Engagement
- Build genuine relationships with members and players, creating a welcoming and inclusive environment that reflects Padel Haus’ community values.
- Act as a connector by introducing players, encouraging match play, and driving participation in programs, leagues, events, and tournaments.
- Promote upcoming programs, tournaments, social events, and club initiatives to create excitement and strengthen the Padel Haus community culture.
- Support the development and execution of new community-building initiatives that enhance the member experience.
- Partner with management to identify and implement opportunities that elevate club culture, member satisfaction, and operational efficiency.
- Maintain 5-star rapport with all members and guests, whether in-person, by phone, or digitally, ensuring every interaction reflects warmth, professionalism, and care.
Operations & Service Excellence
- Lead the daily flow of club operations, from check-ins, court management, and customer support to real-time problem-solving, to ensure a seamless and premium club experience.
- Execute opening and closing procedures with full ownership and accountability, ensuring the club is guest-ready at all times and standards are consistently met.
- Manage court reservations, private lessons, and event bookings with accuracy and efficiency through PlaybyPoint (Scheduler, POS, member notes, statements).
- Answer and route incoming calls professionally, record accurate messages, and determine urgency when prioritizing follow-up.
- Support retail operations including inventory tracking, merchandise presentation, and retail sales.
- Maintain a clean, organized, and well-stocked front desk and club environment, including towels replenished and monitored.
- Handle member billing inquiries, courtesy calls, balance-due outreach, and administrative tasks with clarity and confidentiality.
- Resolve issues or complaints promptly, showing empathy, sound judgment, and a member-first approach.
- Maintain cooperative, positive working relationships with colleagues and coaches to support a collaborative culture.
- Complete daily reports and special assignments as directed by management.
What You Bring
- A genuine passion for hospitality, fitness, or sports, with a natural enthusiasm for connecting with people and building community.
- Exceptional communication and interpersonal skills; you make people feel welcomed, supported, and valued.
- Strong organizational abilities, attention to detail, and the ability to thrive under pressure in a fast-paced environment.
- A proactive, solutions-oriented mindset with the confidence to take initiative and ownership.
- Comfort using Apple products, POS platforms, and scheduling systems.
- Interest in padel (or racket sports such as tennis, pickleball, or squash) and excitement to learn and grow with the sport.
Physical Requirements
- Ability to stand and move around for extended periods of time.
- Must be able to lift up to 25 lbs occasionally.
Why Join Padel Haus?
At Padel Haus, we are passionate about growing the sport of padel and providing a best-in-class experience for players of all levels. As a full-time Club Concierge, you will join a fast-growing brand redefining sports hospitality, where your work directly shapes our community and member experience. You’ll enjoy opportunities for growth, a supportive team environment, and access to exclusive club perks, all while being part of a high-energy culture that values initiative and excellence.
