Astound

Concord, CA

Today, every company is a technology company and the most successful ones deliver compelling technology-driven user experiences in ways that improve morale, productivity, and profitability. Astound’s mission is to make enterprise service excellent for all employees by automating the resolution of common issues using cognitive technologies like AI, natural language processing, and machine learning. Astound’s AI platform is purpose-built for enterprise service management and automates answers to routine questions, accurately assigns & categorizes incidents, recommends the best resolutions, and delivers predictive analytics for organizations such as IT and HR. Our team of machine learning experts and computational linguists are among the world’s leading authorities in artificial intelligence and natural language processing. Astound partners with leading enterprise IT software vendors like ServiceNow, Atlassian, and Salesforce to offer out of the box integrations with ITSM, knowledge management, Customer Service Management (CSM), and social collaboration solutions. Only Astound combines leading artificial intelligence and natural language processing technologies with a deep understanding of enterprise service management processes. Astound helps some of the most-respected organizations in the world reduce call volume, MTTR and support costs, while improving customer satisfaction. To find out how, visit http://www.astound.ai