SECTION I · THE BRIEF
Brief #89985Updated 09 MAY 2025DALLAS, TXLeverFINANCIAL SERVICES COMPANIES
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IT - End User Services & Desktop Support Engineer

The Texas Stock Exchange focuses on helping US and global enterprises to have access to US equity capital markets, as well as providing a forum for trading and listing public corporations and the expanding universe of…

Location
Dallas, TX
Company size
50–100
Posted
1y ago
Via
Lever
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IT - End User Services & Desktop Support Engineer · Texas Stock Exchange

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Job title
IT - End User Services & Desktop Support Engineer
Job location
Dallas, TX
Job listing URL
https://jobs.lever.co/txse/ef70b0c7-b0fe-455f-8d17-9b3b54003e0c
Job description
IT End User Services & Desktop Support Engineer
Overview
The Texas Stock Exchange (TXSE) is seeking an IT professional to provide in-office end-user and desktop engineering support at its Dallas headquarters. This role requires broad technical skills, strong customer service focus, and the ability to maintain a secure and reliable technology environment in a fast-paced, regulated financial setting.
Responsibilities
  • Providing in-person end-user and desktop support, resolving incidents in line with ITIL practices and escalating to Engineering or Development teams when appropriate.
  • Administering Microsoft Entra ID, Active Directory, Exchange Online, and Microsoft 365 to maintain secure and reliable access to business systems.
  • Managing endpoint environments with Intune, SCCM, and Jamf, including provisioning, compliance enforcement, patching, and application deployment.
  • Supporting operating systems and hardware across Windows, macOS, and mobile platforms (with macOS and Linux learnable on the job).
  • Leveraging automation (PowerShell, Microsoft Graph API, and related tools) to reduce manual effort, streamline provisioning, and improve overall operational efficiency.
  • Documenting and refining support processes to improve service quality and reduce recurring issues.
  • Applying and enforcing security standards (MFA, conditional access, endpoint protection), monitoring system health and performance, and providing reporting and recommendations to maintain stability and resiliency.
    • Required Skills
  • Bachelor’s degree required; Computer Science, Information Systems, or related field preferred.
  • 2+ years of IT support experience in enterprise environments, with strong knowledge of Windows OS and hardware; ability to learn macOS and Linux.
  • Experience with Microsoft Entra ID, Active Directory, Exchange Online, and Microsoft 365.
  • Proficiency with PowerShell and Microsoft Graph API for orchestration and automation of account and service provisioning, with familiarity in code versioning and change control processes.
  • Hands-on experience with endpoint management and ITSM platforms (Intune, Jamf, SCCM, Jira Service Management or similar).
  • Strong communication skills with proven ability to support users onsite.
  • Ability to lift and move IT equipment up to 50 lbs.
    • Beneficial Skills
  • Experience with virtualization and desktop delivery platforms (VMware, Hyper-V, Citrix, Azure Virtual Desktop, AWS).
  • Scripting and automation beyond core requirements (Python, Ansible, Terraform, or similar).
  • Experience with voice, video, and collaboration platforms (Zoom, Microsoft Teams, or similar).
  • Knowledge of software packaging, scripted installations, and deployments.
  • Experience running technology product initiatives, including evaluations, requirements gathering, business case development, and full project delivery.
  • Chocolatey Software Packages
  • Certifications such as A+, MCP, MCSE, CCNA, RHCSA (or equivalent).
    • View job listing ↗
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    Where this role is based

    Dallas, TX

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    Texas Stock Exchange headquarters

    Dallas, TX

    Company size

    50–100 employees

    Founded

    2023

    Total raised

    $344,392,608

    View company profile ↗

    Funding rounds