- Job title
- Customer Success Specialist
- Job location
- New York, NY, US / Remote (US)
- Job description
- **About Us:**\
We’re a fast-growing AI-driven platform revolutionizing compliance management for clean energy projects. Our platform empowers developers and contractors to seamlessly meet **Inflation Reduction Act (IRA)** and **Prevailing Wage & Apprenticeship (PWA)** requirements—reducing risk, increasing transparency, and unlocking maximum tax incentives.
If you're passionate about technology, customer impact, and accelerating a clean energy future, we want to meet you.
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**About the Role:**\
As a **Customer Success Specialist**, you'll be a trusted advisor for our users, helping guide them through onboarding, adoption, and long-term success with our platform. You’ll work directly with a Customer Success Manager to support clean energy developers, general contractors, and subcontractors to ensure smooth integration and continued value as they navigate IRA and PWA compliance.
This is a unique opportunity to join a mission-driven startup at an early stage and have a real impact on product direction, customer experience, and industry transformation.
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**Key Responsibilities:**
* Support Customer Success Manager in execution of day-to-day activities
* Customer service tailored to IRA/PWA compliance workflows
* Serve as the primary point of contact for user questions, issues, and feedback
* Build strong relationships with customers, proactively identifying ways to increase platform value
* Collaborate with Product and Engineering to share customer insights and influence feature development
* Help develop support content, best practices, and compliance resources
* Monitor usage data to detect adoption trends and flag potential risks
* Provide compliance support around prevailing wage, apprenticeship tracking, and documentation requirements
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**What We're Looking For:**
* 0-2 years in Customer Success, Account Management, or Implementation (SaaS/startup preferred)
* Experience or familiarity with federal labor compliance, IRA/PWA rules, or the clean energy sector is a _strong plus_
* Outstanding communication and problem-solving skills
* Comfortable working in a fast-paced, remote-first environment
* Ability to translate complex compliance topics into clear, actionable guidance
* Bonus: Experience using SaaS platforms, Loom, Notion, or similar
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**Why Join Us:**
* Ground-floor opportunity at a mission-driven startup
* Remote flexibility and results-oriented culture
* Work with a collaborative, experienced founding team
* Direct impact on decarbonization and fair labor practices
* Competitive compensation, equity, and benefits
