Vice President of Client Services - CrispView Company Profile
- Job Title
- Vice President of Client Services
- Job Location
- Atlanta, Georgia
- Job Listing URL
- Job Description
Who You Are
Are you a visionary leader in client services, passionate about owning the entire client journey? Do you excel in coordinating complex, multi-departmental operations to deliver exceptional client experiences? Are you the one who not only solves immediate problems but also innovates to prevent future challenges?
Consider this: When confronted with an issue, do you see an obstacle or an opportunity?
If you're energized by a fast-paced environment, have a proven track record of leading large teams, and are committed to elevating client service to an art form, our role of Vice President of Client Services at Crisp might just be your next big career move.
As our Vice President of Client Services, you will be the cornerstone of ensuring that our clients not only receive what they invest in but experience it in an extraordinary and timely manner. Your role is pivotal in shaping the future of Crisp, a rapidly growing company at the forefront of its industry.
Key responsibilities include:
- Overseeing all aspects of the client journey, ensuring a seamless, high-quality experience across multiple service departments
- Directing and integrating the efforts of client department heads, fostering a cohesive approach to client service
- Guaranteeing on-time delivery of services, upholding the Crisp standard of excellence.
- Serving as the primary point of contact for high-level client issues, providing both immediate solutions and long-term prevention strategies
- Managing a team of over 100 members and a client base of 500+, ensuring optimal performance and satisfaction
- Implementing strategies for client churn, cancellations, and renewals, ensuring maximum retention and satisfaction
- Streamlining processes and technologies in collaboration with other senior management to enhance operational efficiency
- Cultivating a culture of growth and excellence among team members, including recruiting, onboarding, and performance reviews, in collaboration with the Head of People
- Acting as a strategic planner and business developer, with an eye on long-term impacts on the business
Our requirements are pretty straightforward. To qualify you must:
- Proven experience as a VP of Client Services, Director of Renewals, or similar role, preferably in a service-based, entrepreneurial organization managing 500+ active clients
- Minimum 7 years of experience in managing complex client services and operations
- At least 10 years of experience in leading and nurturing teams of 100+ in a high-growth environment
- High emotional intelligence (EQ), with exceptional relationship-building and communication skills
- Strategic vision for long-term business impact, with proven experience in process improvement and business development
- Strong proactive, assertive, and competitive tendencies, coupled with excellent decision-making and problem-solving skills
- Expertise in objection handling, serving as the escalation point for both client and team member concerns
- Proficient in data analysis and understanding of performance/operation metrics
- Exceptional organizational and leadership abilities, with a focus on solution-oriented progress
** IMPORTANT: TO APPLY **
You will be evaluated and vetted based on your ability to follow instructions
BEFORE applying, please call 404-977-4707 for step-by-step instructions.
Bonus: If you aren’t right for this career, but you know the perfect person, send them this career description.
If we hire them, we’ll give you a 2k bonus.
For every person we hire, we ask them who referred them to us, and we pay the bonus to the referrer. That could be you if you share this career ad with a friend who’s perfect for it.
Why you should work here:
- You will become part of an incredibly crafted and unified company culture with an attentive CEO and teammates who are truly dedicated to success.
- You will work with people from all departments who are happy to help and teach as you work towards growth.
- You will experience working for a company that is truly leading the industry and constantly innovating. Complacency is not part of our vocabulary.
- You will be in an environment that is always ready to tackle a new initiative and put creative ideas into action.
- You will grow personally and professionally. Every measure is taken to ensure our team members thrive. Our Continuing Crisp Education (CCE) program encourages and rewards classes, certifications, book clubs, and trainings.
- 100% Crisp paid health, vision, and dental insurance, with option to add spouse and dependents
- 5 weeks of paid time off a year, completely off the grid, including 7 paid holidays plus the entire week between Christmas Eve and New Year's Day
- 401(k) with up to 4% company match (AKA free money)
- Parental Leave: Additional weeks of PTO at 100% salary for new birth and adoptive parents plus Instacart membership
- Annual Company Profit Share Program in a profitable, fully bootstrapped company
- State-of-the-art headquarters
- Ergonomic workstations (electric sit/stand desks)
- Mother's room and relaxation room on-site
- Monthly swag for Crispers
- Opportunity to win an all expense paid vacation
- If you are the right fit, but not in Atlanta already, don’t worry – we will help pay to get you here!
We’re all about working hard and staying humble. In the spirit of humble bragging, here are some of our awards and accolades:
- Crisp Founder and CEO Michael Mogill named EY Entrepreneur Of The Year® 2023
- Named to Inc. 5000 List of Fastest-Growing Private Companies 6 years in a row (2022, 2021, 2020, 2019, 2018, 2017)
- Atlanta’s fastest-growing companies 8 years in a row (2023, 2022, 2021, 2020, 2019, 2018, 2017, 2016)
- Recognized as Atlanta’s Best Places to Work
- Creators and annual hosts of the Crisp Game Changers Summit, the largest and most ambitious law firm growth conference on Earth
- Published the legal industry’s best-selling marketing book
- Host of the most listened-to podcast in the legal industry
- Featured in Forbes, The Wall Street Journal, TechCrunch, Yahoo, and The Huffington Post
If you’re looking for a job that’s boring and easy, you won’t find that here. We put 110% into everything we do. Greatness is achieved through hard work, discipline, and sacrifice, and we’re determined to be great. We’re not crazy; we just believe in what we do.
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Crisp Headquarters Location
New York, NY
Crisp Company Size
Between 50 - 100 employees
Crisp Founded Year
Crisp Funding RoundsView funding details