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Technical Support Representative - Five9

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Job Title
Technical Support Representative
Job Location
Manila, Manila, Philippines
Job Description

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

Five9 is looking Customer Support Representatives who will provide technical support to all Five9 customers. This includes phone, voicemail, web and email support. As part of the Customer Success Team, the customer support representative is the first point of contact for customers. The customer Support Representative is expected to troubleshoot and resolve all customer tickets from basic to complex configuration problems.
 
Key Responsibilities:
 
•Deal with all customers politely, courteously, and professionally
•Understand customers’ needs through effective listening and questioning skills
•Provide technical support through voice and email to address customers’ concerns on installation and configuration.
•Provide high quality, efficient and effective customer service
•And other duties as assigned by management
 
Requirements:
 
•Excellent verbal and written skills in English
•A minimum of 3 years experience in a call center related, customer facing role such as: Technical Support, Escalations, Training or Project Management
•Must possess strong technical call center skills preferably in a technical support or customer service role
•Strong knowledge of hosted solutions (SaaS), Networking, Database structures, PBX, ACD, CTI, VoIP, IVR/VRU and Call Center practices.
•Must be an independent self-starter possessing excellent time management skills.
•Availability to work a night shift –Pacific time business hours
•Bachelor’s degree from a reputable institution or equivalent in relevant work experience
 
#LI-MB1

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

View our privacy policy https://www.five9.com/pt-pt/legal.  
California residents, view our Privacy Notice here: https://www.five9.com/legal/candidatenoticeca

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9. 

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Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia. 

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Five9 Headquarters Location

San Ramon, CA

View on map

Five9 Company Size

Between 2,000 - 5,000 employees

Five9 Founded Year

2001

Five9 Total Amount Raised

$114,100,000

Five9 Funding Rounds

View funding details
  • Debt Financing

    $30,000,000 USD

  • Debt Financing

    $12,500,000 USD

  • Series D

    $22,000,000 USD

  • Series Unknown

    $12,000,000 USD

  • Series Unknown

    $12,000,000 USD

  • Series C

    $8,600,000 USD

  • Series C

    $8,600,000 USD

  • Series Unknown

    $12,000,000 USD

  • Series Unknown

    $12,000,000 USD

  • Series B

    $12,000,000 USD

  • Series B

    $12,000,000 USD

  • Series A

    $5,000,000 USD

  • Series A

    $5,000,000 USD