Technical Support Intern - AvePoint

About AvePoint:

A five-time winner of the Microsoft Partner of the Year award, AvePoint provides the most advanced platform for SaaS and data management to optimize SaaS operations and secure collaboration. More than 9 million cloud users rely on our solutions to secure digital collaboration data, sustain connections between people and ensure business resiliency in the modern digital workplace.

At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you!

Overview 

Do you have a passion for customer satisfaction and the skills to troubleshoot in a technical environment? We’re looking for someone who is interested in learning our SaaS products and can quickly become an expert in delivering exceptional solutions that solve our customers’ biggest challenges. 

What will you be doing? 

As a Support Intern you will receive training from our Support trainer and leadership team to enable you to learn our SaaS products to assist our enterprise customers with resolving technical issues with our software solutions. In working with your colleagues, developers, product managers, and account managers, you will have the opportunity to develop your technical and leadership skills through continuous learning opportunities.   

Your responsibilities will include: 

• Product Support: Learn our product suite and work hands-on with Microsoft technologies – including SharePoint, Office 365, Azure, SQL Server, Window Server, and IIS. Demonstrate product knowledge through mock tickets and assessments.  
• Customer Service: Utilize your knowledge of our software to deliver effective resolutions and answers to tier 1 customer issues and inquiries. Become a trusted customer advocate by ensuring we are prompt and professional with all engagements, whether by phone or email.  

OK, I’m interested… is this the job for me? 

We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you. 

As a Support Intern, you will need technical curiosity as well as professional business acumen, which means you have strong problem solving and customer service skills. You are also a team player who thrives on working collaboratively with both internal and external teams. 

Other qualities that you’ll need to be a fit for this role include: 

• BA/BS Degree (or pursuing) in an IT related field (Computer Science majors are preferred, but not required) 
• Technical software support or help desk experience (preferred) 
• Excellent written and verbal communication skills 
• Ability to work independently and within a highly collaborative team environment 

• Commitment to continuous education and drive to stay up-to-date with the latest technologies 
• Strong interest or experience with Microsoft technology stack (including SharePoint, Office 365, Azure, Windows Server, SQL Server, and IIS) 

About AvePoint 

Check out our careers blog for content on our people, culture, and workplace! 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

AvePoint promotes and maintains a drug-free workplace.