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Team Lead KYC, Operations - Adyen

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Job Title
Team Lead KYC, Operations
Job Location
Job Description

This is Adyen

Adyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global 

solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Facebook, Uber, H&M, eBay, and Microsoft. To maintain our momentum, we need people to join us in finding new ways of solving our unique challenges - people like you.

Team Lead KYC, Operations 

As a KYC Operations Team Lead, based in Madrid, you will lead a team that is in charge of performing KYC checks on our customer base merchants across the globe. You will guide the team to ensure we are compliant with our KYC requirements & respond to customer requests.

Our teams work closely with our commercial, compliance and product teams while collaborating with some of the biggest companies in order to ensure compliance with rules and regulations. You will become a part of our growth in improving merchant onboarding experience as well as scaling Adyen to the next level.

Your team is extremely customer-focused, highly motivated, and thrives on shared success. You will be part of an international team with diverse backgrounds and skill sets. 

What you’ll do

  • Lead the team that is responsible for the Know Your Customer (KYC) process. The aim is to onboard customers efficiently in a compliant manner.
  • Recruit talented KYC Analysts who can contribute to Adyen and our merchants’ growth.
  • Coach and mentor members of the team 
  • Ensure effective and consistent communication throughout the team, encourage feedback and customer insight in order to enhance the customer experience.
  • Evaluate performance with key metrics, track team progress and success, and be able to present results to Senior Leadership.
  • Define and clearly communicate objectives and goals for the team.
  • Developing a culture where training and development are part of the team, identifying actions and working with trainers to ensure the skills and knowledge are developed effectively.

Who you are

  • You have excellent customer service and communication skills.
  • You are an experienced and proven people leader, and have experience developing an effective operational team.
  • You are innovative, with strong problem-solving capabilities and able to define robust processes and procedures.
  • You are able to serve as an escalation point to varied Operational requests and challenges.
  • You have an affinity for or a strong interest in Onboarding/KYC/CDD and operational processes and you are interested in learning more about it.
  • Payments or Fintech experience is not required, but you must be able to communicate your enthusiasm for the space.
  • You have strong written and verbal communication skills. Must be willing to travel, both domestically and internationally where required.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Please note that this role is a full-time position in Madrid.

Adyen Headquarters Location


Adyen Company Size

Between 2,000 - 5,000 employees

Adyen Founded Year


Adyen Funding Rounds

  • Series B

    $250,000,000 USD

  • Series A

    $16,000,000 USD