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Team Lead, Implementation & Support - Adyen

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Job Title
Team Lead, Implementation & Support
Job Location
Shanghai
Job Description

This is Adyen

Adyen is the payments platform of choice for the world's brightest companies, delivering frictionless payments across online, mobile, and in-store channels. Our team members are motivated people who help each other do remarkable things every day. We face unique technical situations at scale and we solve those as a team. And together, we deliver innovative and ethical solutions that transform the way the world pays.

We took an unobvious approach to starting a payments company, building a platform from scratch. Now, Adyen serves the world's leading companies like Meta, Uber, L'Oreal, Camper, eBay, GoFundMe, Bonobos, and Spotify. 

Team Lead, Implementation & Support

As an Implementation and Technical Support Team Lead, you will steer a team of technical experts who work directly with merchants to help solve complex technical and operational questions, and Implementation Managers who work with Adyen's largest merchants globally to solution, consult, troubleshoot, implement, and launch scalable technical integrations.

Day-to-day you will be working with multiple teams across Adyen, such as Operations, Engineering, Product, Account Management and Sales to provide an exceptional merchant experience. The ability to foster cross-team collaboration will be key to success. 

What you’ll do

  • Guide the team as a key source of knowledge on the Adyen platform and APIs, the underlying technology stack, and industry-standard integration methods and best practices
  • Recruit talented Implementation Managers and Technical Support Engineers who can contribute to both Adyen’s and our merchant’s growth
  • Coach and mentor members of the Implementation and Support team to resolve technical issues for Adyen’s merchants and grow their careers
  • Collaborate across an international leadership team by scheduling and participating in monthly meetings, standardising best practices and developing global alignment as we scale
  • Help define and clearly communicate objectives and key results for the team
  • Institute accountability, track team progress and success, and present results to Senior Leadership

Who you are

  • You are a people leader, and have 2-5 years of experience managing (technical) teams
  • You are innovative, with strong problem-solving capabilities and able to define robust processes and procedures
  • You have worked in an international organisation or have worked abroad in an English speaking organisation
  • You are able to serve as an escalation point to varied technical requests
  • You have an affinity with internet technologies and knowledge of technical processes (for example APIs / HTML / JavaScript / Java)
  • Payments or Fintech experience is not required, but you must be able to communicate your enthusiasm for the space
  • You can make quick informed decisions and prioritise requests for both internal and external stakeholders
  • You have strong written and verbal communication skills
  • This role will be based in Shanghai and you will be working with merchants based in China. We are looking for a fluent Mandarin and Business English speaker to work with our local Mandarin
  • speaking merchants and international colleagues and customers
  • You are open to travel, both domestically and internationally where required
  • You resonate with our Adyen Formula - learn more here!

Our Diversity, Equity, and Inclusion commitments

Our unobvious approach is a product of our diverse perspectives. This diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. Our business and technical challenges are unique, we need as many different voices as possible to solve them - voices like yours. So no matter where you're from, who you love, or what you believe in, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Even if you don't meet 100% of the criteria, Adyen encourages you to reconsider and apply. We look forward to your application.

Adyen Headquarters Location

,

Adyen Company Size

Between 2,000 - 5,000 employees

Adyen Founded Year

2006

Adyen Funding Rounds

  • Series B

    $250,000,000 USD

  • Series A

    $16,000,000 USD