Strategic Account Manager, LTL - Uber Freight

About the Role

As Sr Strategic Account Manager, LTL, you will own ongoing growth and success of our mid-market LTL-heavy accounts. In addition to direct account management responsibilities, you will provide customers with regular analytical insights and KPI updates. You have a demonstrated ability to manage day to day and strategic relationships with customers, and be empathetic to a customer’s needs while still managing to achieve excellent performance.

What the Candidate Will Do

• Manage LTL Freight: Oversee Less-Than-Truckload (LTL) freight operations to ensure seamless service delivery for customers.
• Customer Growth & Retention: Drive the growth and retention of LTL customers through strategic engagement and value-driven initiatives.
• Data Analysis: Analyze performance data to uncover actionable insights and identify cost-saving opportunities.
• Customer Reviews: Conduct monthly reviews with customers to evaluate performance against targets, identify areas for improvement, and propose cost-reduction strategies while maintaining exceptional service levels.
• Service Expansion: Proactively engage customers on new services and explore cross-selling opportunities to enhance their experience.
• Case Studies: Develop case studies to showcase successes and highlight best practices.

Basic Qualifications

• A minimum of 2 years of experience in LTL-focused account management or operations.
• Bachelor’s degree or equivalent professional experience.

Preferred Qualifications

• Proven track record of delivering results for high-growth customers.
• Experience in leading sales or account management teams.
• Proficiency with Microsoft Office Suite and/or Google Workspace tools.
• Hands-on experience with tools such as Salesforce, Groove, and LinkedIn Sales Navigator.
• Self-motivated with the ability to work independently and take initiative.

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more.  US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

Illinois: The salary range for this role is $47,150 to $70,325 a year.

About Uber Freight 

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.