Job Description

Beyond Finance is a next generation financial services company. Our goal is to provide financial peace of mind to our clients by giving them simple and transparent financial products that are customized to their individual circumstances.

We're in constant pursuit of new collaborators that will help us get to the next level. Our workforce includes celebrated, diverse talents working towards the common objective of developing something transformational for the debt relief industry.

Our team spirit and culture are what set us apart as a company. We love what we do, and we have fun doing it.

About the Role

We are seeking an Application Support Engineer to support Beyond Finance’s ambitious growth. You will provide strategic, innovative, and cost-effective support solutions to increase efficiency, reliability, and integration of our services and operations. You will work in a semi-autonomous and fast-paced environment.

What You'll Do

The Application Support Engineer will help

Handle frontline support for Operations users of CRM tools and dependent systems.
Triage, debug, and diagnose production issues.
Troubleshoot and escalate technical issues affecting clients to Tier II teams.
Manage various application integration projects.
Document issues, address customer inquiries and provide user training via knowledge base articles.
Oversee and maintain key Production SLA metrics such as response and resolution time.

What We Look For

Experience with a CRM Platform such as Salesforce.
Excellent customer service skills.
Experience with frontline support of Operations users and third-party applications.
Experience with a major platform for ticketing and support (FreshService, Zendesk, Zoho, ServiceNow, etc.)
Ability to troubleshoot in unfamiliar territory, provide technical support, and maintain third-party commercial SaaS applications.
Excellent written and verbal communications skills.
Proven ability to work successfully with limited supervision.

Why join us?

We are looking for great people to join a fast-paced, growing, and innovative business. For eligible fulltime employees, we offer:

Considerable employer contributions for health, dental and vision programs
Generous personal time-off
401(K) match
Merit advancement opportunities
Career development & training

More importantly, our team spirit and culture are what really sets us apart as a company. We’re a world-class company that loves what we do…and we have fun doing it!

Under the California Consumer Privacy Act (“CCPA”), Beyond Finance is informing California residents who are our job applicants, contractors or prospective employees (together “job applicants”) about the categories of personal information we collect about you and the purposes for which we will use this information. This notice and our Privacy Policy contain important information relating to the CCPA and apply only to personal information that is subject to the CCPA. Please see our website for the full CCPA statement.

*Beyond Finance is an equal opportunity Employer*

Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance Finance and HR teams. No placement fee will be paid to any third party unless such a request has been made by the Beyond Finance HR team.

Sr. Software Support Engineer - Beyond Finance

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