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Solutions Engineer - OpenSpace

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Job Title
Solutions Engineer
Job Location
China
Job Description

Brief summary of role:

OpenSpace is currently seeking an experienced Solutions Engineer to join our Greater China-based team. You will be the technical representative for OpenSpace’s products and services in the Sales organization. 

You will be responsible for helping customers evaluate the solution, respond to technical questions, and train and support prospective customers that are testing the solution before they transact with OpenSpace. This includes setting up accounts, training customers, and following up with customers after they capture to support the customer until the customer makes a purchasing decision.

What you will be doing:

  • Partner with Account Executives to drive complex, multi-stakeholder deal cycles across industries to solve diverse mission-critical business problems
  • Drive the discovery process, helping to uncover your customer’s current pains and align to their business objectives
  • Prepare and deliver high impact presentations and demonstrations that tell OpenSpace’s differentiated story
  • Guide customers through the evaluation process of OpenSpace ensuring that our solution meets key business objectives and technical requirements
  • Become the first line of defense for technical pre-sales activities, such as drafting initial RFP/RFI/RFQ responses, product demonstrations, and pre-sales onboardings
  • Act as a liaison between internal stakeholders, including Product and Customer Success, sharing customer feedback and facilitating a smooth post-sales handoff
  • Develop a technical understanding of the competitive landscape and OpenSpace’s differentiators. In tough competitive deals we want you to be an expert that can be pulled in to discuss differentiators and help run pilots to box out competition for major prospective clients

What we are looking for:

  • You can discover and understand customer pain points and requirements
  • You have the technical savvy to work with Salesforce.com, social media, and other internet based research tools
  • You have strong, professional communication skills -- written, verbal, and in presentation
  • You can manage numerous requests and time demands concurrently, while achieving production goals from assigned territory or set of accounts
  • You have drive, grit & team orientation: you have a strong desire to compete and win
  • Results-driven and have a consistent track record of exceeding quota
  • Analytical, detail-driven and a master multitasker
  • BA/BS degree or relevant years of experience
  • Native Cantonese speaker and fluent in speaking English and Mandarin

How you like to work:

  • Strong client-facing and communication skills
  • A desire to get to know and understand our customers and the construction industry
  • A healthy respect for deadlines: the ability to prioritize progress over perfection and the drive to see projects through to completion
  • Entrepreneurial and thrive in a dynamic environment
  • Troubleshooting and multi-tasking skills
  • Ability to think strategically and to own issues

Bonus Points for:

  • Startup experience
  • Strong bonus points for experience in the world of construction
  • 2+ years of corporate experience (software pre-sales or sales is a plus) is preferred

Why you should work with us:

  • We'll trust you to do things right
  • Lots of growth potential: you are joining us as we scale up
  • You'll feel satisfied that you're delivering something that people love
  • Equity at an early stage company positioned for massive growth. 
  • We are working on something awesome!
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OpenSpace welcomes employees from varied backgrounds and walks of life, and it’s reflected in our diverse community. OpenSpace is proud to be an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

OpenSpace Headquarters Location

Red Hook, NY

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OpenSpace Company Size

Between 1 - 100 employees

OpenSpace Founded Year

2017

OpenSpace Funding Rounds

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