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Solution Engineer - Accela

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Job Title
Solution Engineer
Job Location
Remote Based
Job Description

ABOUT THE ROLE

We are currently seeking a Solutions Engineer for a home-based position in the U.S.  The Solutions Engineer is responsible for conducting product demonstrations to potential and current customers, and configuring Accela software solutions to reflect target customer’s needs with our software offerings while interfacing regularly with customers and prospects.

SPECIFIC RESPONDSIBILITIES 
•    Articulate and promote Accela’s technology and product positioning to business and technical customers, prospects and partners
•    Analyze prospect demonstration requirements and develop detailed Accela demonstration scripts
•    Deliver compelling and targeted full solution product demonstrations remotely and in person at prospect site and industry events throughout the country
•    Support customers via onsite and remote account visits and follow up
•    Provide solution-related assistance to other Accela departments and current customers
•    Prepare functional requirements to convey product requirements to engineering, reflecting specific needs of the prospect and install base as a result of discussions and demo script requirements as well as requests from the sales team
•    Work closely with the sales team as a key technical product advisor and advocate
•    Remain informed of job-related issues through networking, training programs, seminars and trade publications

REQUIRED QUALIFICATIONS
•    5+ years minimum experience in sales and/or software product presentations
•    Bachelor’s degree in a technology, marketing/sales, or communication related field or the equivalent skill and knowledge
•    Knowledge of local/state/federal government business processes in permitting, planning, asset, and enforcement activities
•    Working experience in engineering or sales of similar software products or in the use of those products in target client base, or a combination of both

DESIRED QUALIFICATIONS
•    Government Agency Employment as a Subject Matter Expert preferably, IT Department with similar software solutions, or both
•    Professional presentation skills along with the ability to improvise and adapt to meeting dynamics
•    Ability to analyze and articulate customer business processes
•    Ability to effectively communicate one on one with software users of all levels and roles
•    Excellent written and verbal communication skills
•    Strong organizational and time management skills, the ability to prioritize action items and meet deadlines, work in a team environment, follow written policies and procedures, and maintain superior customer service at all times with all users
•    Able to travel throughout the country, at times with minimal advanced notice  

ABOUT ACCELA 
For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION 
Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.

Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation.

#LI-Remote #LI-KL1

Accela Headquarters Location

San Ramon, CA

Accela Company Size

Between 200 - 1,000 employees

Accela Founded Year

1999

Accela Funding Rounds

  • Series E

    $143,500,000 USD

  • Private Equity

    $8,000,062 USD

  • Series D

    $40,000,000 USD

  • Debt Financing

    $20,000,000 USD

  • Series C

    $4,120,000 USD