Senior Technical Support Engineer - Linux - SentinelOne

What are we looking for?

We are seeking a highly skilled and motivated Frontline Support Engineer – SentinelOne (Linux) to join our Endpoint Security team. This role is responsible for managing and resolving complex escalations related to SentinelOne agents deployed on Linux / Mac environments. 

What will you do?

• Provide advanced technical support for SentinelOne agents installed on Linux / Mac endpoints.
• Analyse logs, crash dumps, agent behaviour, and OS-level events to diagnose and resolve complex technical problems.
• Collaborate with stakeholders for 1st level escalation handling customer cases.
• Replicate, document, and escalate bugs or product limitations to Engineering or Product Management teams.
• Assist in root cause analysis (RCA) and develop knowledge base (KB) articles and internal documentation.
• Participate in incident response activities and coordinate with InfoSec teams for threat investigation or containment.
• Use scripting (PowerShell, Python, etc.) to collect data or automate troubleshooting tasks.
• Stay updated on product changes, Windows OS internals, and threat landscape trends.
• Provide feedback to improve agent stability, performance, and threat detection on Windows endpoints.

What skills and knowledge should you bring?

• Minimum 8 years of working experience in Technical support preferably in endpoint security or antivirus products.
• Good knowledge in AWS, GCP & Azure
• Expert Or Proficient Knowledge in Linux
• Expert Or Proficient Knowledge in Kubernetes
• Experience analyzing agent logs, forensic artifacts, and endpoint telemetry.
• Knowledge of common malware behaviors, threat hunting, and attack mitigation techniques (MITRE ATT&CK framework is a plus).
• Good knowledge in SAAS products
• Excellent problem solving and customer management skills
• Ability to work in high agile environment.
• Ability to coordinate with multiple teams across regions.
• Strong communication and collaboration skills; able to work under pressure with minimal supervision.

Preferred Qualifications:

• CISSP
• CompTIA CySA+ (Cybersecurity Analyst)
• Certified Ethical Hacker (CEH)

Why Us? 

You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry