Senior Product Manager - Relay

About Relay: 

Relay is a warehouse-to-doorstep delivery network purpose-built to scale to the demands of e-commerce. We help the most important retailers in the UK (with global expansion on our roadmap) to deliver faster, more affordably, and more sustainably than existing solutions. For every parcel we deliver, we drive 40% fewer miles than- and emit roughly half of the greenhouse gases of existing solutions. 

The efficiency and scalability of our network depends on our ability to guide couriers through every step of the delivery process using Copilot, Relay’s end-to-end guidance system for couriers. We’re looking for a product manager to lead development of Copilot and drive the success of Relay’s crucial last-mile delivery.

In this role, you will: 

• Set the vision and roadmap for Relay Copilot

• Design and launch new delivery products within Copilot, such as shockingly easy e-commerce returns

• Report to Relay’s C-level executives

• Partner with a wildly talented engineering team including alumni of Deliveroo, Meta, Palantir, Spotify, and Stripe

• Be responsible for driving the company’s most important technology products

• Frequently get on the road with couriers to understand every facet of their experience with Relay
  

You might be a great fit if: 

• You are deeply versed in the creation and use of technology. You have a background in a technical discipline such as software engineering, UX design, or data science

• You are unreasonably ambitious and work with burning urgency

• You got into product management to build great technology, not to coordinate across an org chart.

• You have deep empathy for the humans for whom you build technology, including customers, partners, and your fellow colleagues. You seek out the chance to hear directly from them and go out of your way to incorporate their feedback into your work.

• You value and practise clear communication, active listening, and intentional collaboration.

We are looking for candidates who: 

• Have successfully launched and scaled products within a high-performing technical organisation over the course of two or more years.

• Have served in a product management role for at least twelve months.

• Experience as a startup founder or in early-stage teams is a strong plus, but not required.

What we offer:

• 25 days annual leave per year (plus bank holidays)

• Generous equity

• Free membership of the gym in our co-working space

• Contributory pension scheme

• Hybrid working (3 days/week in the office); we're based in London near Old Street tube station

• A culture of learning and growth, where you're encouraged to take ownership from day one

• Plenty of team socials and events - from pottery painting to life-size Monopoly and escape rooms, plus an annual offsite!