The role

As a Senior Payments Specialist, you will join a cross-functional team where on a day to day basis you will be working with local stakeholders in finance, marketing and customer operations to name a few. Key responsibilities will be leading local initiatives to enhance the customer’s payments journey, recovering debt by improving on current operational processes and exploring new alternatives too, and supporting Payments with fraud detection & mitigation, chargeback & refund management, and process optimization.

Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.

What you’ll do

• Monitor and report operational payments performance to team lead
• Support initiatives and projects with cross-functional teams to improve efficiency of customer experience and processing platforms
• Handle escalations across teams (customer care and legal) in addition to speaking to the situation at hand (identifying root cause, status, and resolution) 
• Support on operational tasks, such as chargeback disputes
• Improve chargeback/transaction dispute strategy, manage fraud rules, reduce voucher abuse

What you’ll bring

• 1+ years of professional experience, preferably at a payments or financial services company
• Familiarity with payments-related data, an understanding of the payments lifecycle and payment methods
• Ability to qualitatively and quantitatively report on trends
• Tech savvy and familiar with various provider platforms such as Chase, American Express, etc.
• Strong analytical and MS Excel skills
• A critical thinker—use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• You are at ease with working on multiple priorities simultaneously and meet time-sensitive deadlines in a fast-paced environment.
• Skilled at communicating trends to the local team
• You are comfortable working with large data platforms and interrogating those effectively
• Detail-oriented—careful and thorough in accomplishing tasks, ensuring that one’s own and team is meeting deadlines

What we offer

• Healthy discount on weekly HelloFresh boxes
• Annual learning and development budget to attend conferences or purchase educational resources plus access to the HelloFresh Academy
• Budget for home office supplies
• Monthly transportation budget through Rydes app 
• A diverse and vibrant international environment of 70+ different nationalities
• Additional perks include: Free crash course in German, compensation for advanced external German classes, discounts for John Reed gyms & Urban Sports Club, summer & winter parties, discount on our HelloFresh GO vending machines
• The chance to have a significant impact on one of the fastest-growing technology companies in Europe in an exciting growth phase

Are you up for the challenge?

Please submit your complete application below including your salary expectations and earliest starting date.

After submitting an application our team will review this and get back to you within 5 business days.