Senior Manager, License Compliance Services - Neo4j

The Senior Manager, Neo4j License Compliance Services (LCS) will be responsible for delivering license management services and programs to customers and partners globally, ensuring proper use and distribution of Neo4j licenses. A successful candidate will be a subject matter expert on software licensing, providing guidance in managing compliance with Neo4j's contractual agreements. This role reports directly to the Vice President, Global Renewals.

Responsibilities:

• Develop and execute strategies to ensure compliance with Neo4j's contractual agreements across all regions and segments
• Manage license management engagements/programs with customers and partners, developing and implement standard processes
• Provide analysis and license management advisement using expertise in contractual agreements, licensing policies, technical verification, compliance processes, and other relevant areas to both customer, partners, and internal stakeholders
• Drive progress on project milestones, ensuring timely completion of projects and compliance with Neo4j's contractual agreements
• Actively collaborate with internal stakeholders such as Neo4j teams like Sales, Renewals, Support, Customer Success, Revenue Operations, and Finance to achieve LVS objectives
• Develop and maintain a high level of expertise in Neo4j's license programs and licensing policies to ensure customers are serviced properly
• Provide financial value analysis to customers, emphasizing the benefits of Neo4j's solutions and associated cost savings
• Provide financial analysis, forecasting, present findings and recommendations to Neo4j leaders

Qualifications:

• Bachelor's degree or equivalent domain experience
• Fluency in English is mandatory, and any additional language such as French, German, or Italian is a plus
• 5+ years of experience in IT/asset management consulting, audit, or customer management with a focus on license management
• Strong knowledge of licensing terms and conditions
• Solid analytical skills and hands-on experience developing advanced spreadsheets (Google Sheets/Excel). SQL, Google Apps Scripts (JS), and/or Python experience used in analysis projects is preferred.
• Superb verbal and written communication skills
• 3+ years in an enterprise customer-facing role preferred
• Proven negotiation skills a plus
• Basic knowledge of project management
• Detail-focused and highly organized
• Ability to prioritize tasks, handle multiple projects simultaneously in a fast-paced environment, and work both independently and in a team environment
• Basic IT, networking, and database knowledge