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Senior Manager, B2B Marketing Operations - DoorDash

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Job Title
Senior Manager, B2B Marketing Operations
Job Location
San Francisco, CA; New York, NY; Los Angeles, CA; Portland, OR; United States - Remote
Job Description

About the Team

DoorDash's mission is to grow and empower local economies. By building intelligent, last-mile delivery technology for local cities, DoorDash connects people with the local businesses they care about — helping grow businesses and the communities that support those businesses.

To help further that mission, the B2B Marketing team helps Merchants find the right DoorDash products to grow their businesses. We do this by acquiring new Merchants through paid, earned, and owned media channels to offer our customers the best options in their community, while also creating growth through product adoption efforts, like online ordering through Storefront, and expansion services, like in-app advertising. This team also focuses on building the right martech infrastructure, processes and automation that will help optimize and enhance the marketing efforts across owned and paid channels. We take pride in being the trusted advisor to our small-business Merchants, and the prominent Merchant advocate to our partners — navigating them through every step of their DoorDash journey and empowering them with the right, personalized resources, education, and suite of solutions to maximize their business, at scale.

About the Role

In this role, you will be responsible for our B2B marketing automation platforms, data, and integrations that enable DoorDash marketers to connect with, educate, and engage Merchants that are on the DoorDash platform. You will work cross functionally with teams from across the DoorDash business including Bizapps, Data eng, Retention marketing managers, QA and Deployment. You will oversee B2B technology that enables marketers to accurately target and personalize communications and outreach. 

You’re excited about this opportunity because you will…

Ownership and maintenance of our B2B marketing automation platform:

  • Manage our B2b marketing technology stack including but not limited to our Marketing Automation Platform
  • Own the end to end lead flow for the B2b audience across different platforms 
  • Develop and optimize automated lead scoring programs
  • Understand SFDC connection and work with stakeholders on any future changes that need to be made
  • Help architect data structure across SFDC and the marketing automation platform
  • Oversee user permissions and user management
  • Monitor  IP health / deliverability
  • Serve as a custodian of the Doordash merchant experience, including compliance with data and privacy regulations 

Cross functional team partnership to drive automation and efficiency:

  • Partner with the B2B acquisition, retention team  to continuously improve the quality and accuracy of leads received, ensure they have the data in the format they need to execute their campaigns
  • Design campaign workflows: validation rules, triggers, and alerts
  • Collaborate with QA to drive the right test scenarios and testing success of automations and campaigns
  • Data optimization including database health and user data clean up
  • Responsible for the evaluation, execution, and implementation of new technology in partnership with cross-functional stakeholders

We’re excited about you because…

  • 8 years of hands-on B2B experience
  • Strong understanding of B2B data architecture
  • Experience with SFDC, Pardot and SF marketing cloud
  • Proficiency in at least one b2b specific marketing automation platforms (Hubspot, Marketo, SFMC, Pardot ect.)
  • Extremely organized, dependable, self-motivated & process oriented
  • Meticulous attention to detail
  • Ability to zoom out to view the final product from a customer perspective
  • Strong stakeholder management and interpersonal skills
  • Bachelor’s degree or equivalent experience

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the Colorado Fair Pay Act, the base salary range in Colorado for this position is $133,200 - $199,800 plus opportunities for equity and commission. Compensation in other geographies may vary. 
 
Pursuant to the New York City Pay Transparency Law, the base salary range in New York City for this position is $187,500 - $222,000, plus opportunities in certain roles for equity and/or commission. Compensation in other geographies may vary.

If you need any accommodations, please inform your recruiting contact upon initial connection.

DoorDash Headquarters Location

San Francisco, CA

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DoorDash Company Size

Between 8,600 - 8,600 employees

DoorDash Founded Year

2013

DoorDash Total Amount Raised

$2,471,820,032

DoorDash Funding Rounds

View funding details
  • Series H

    $400,000,000 USD

  • Series G

    $100,000,000 USD

  • Series G

    $600,000,000 USD

  • Series F

    $400,000,000 USD

  • Series E

    $250,000,000 USD

  • Series D

    $535,000,000 USD

  • Series C

    $127,000,000 USD

  • Series B

    $40,000,000 USD

  • Series A

    $17,300,000 USD

  • Seed

    $2,400,000 USD

  • Pre Seed

    $120,000 USD