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Senior Customer Success Architect - Amplitude

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Job Title
Senior Customer Success Architect
Job Location
Amsterdam, The Netherlands
Job Description

Amplitude is a leading digital analytics platform that helps companies unlock the power of their products. More than 2,300 customers, including Atlassian, Jersey Mike’s, NBCUniversal, Shopify, and Under Armour, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth. 

As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

Join us as we deliver innovative and creative solutions to some of our largest customers in the EMEA region. We're looking for a Senior Customer Success Architect with experience in consulting enterprises on data or adjacent areas. Maintaining and establishing clean product analytics data is critical for our customers to be able to understand and drive their products forward. The ideal candidate is an enthusiastic professional who thrives in fast-paced environments and displays thought leadership to challenge our customers. Ideally, you possess a strong curiosity for "how things work" and establishing "how things should work".

You are a solution- and execution-oriented individual with a dedication to getting things done. 

 

 As a Senior Customer Success Architect, you will: 

  • Partner with our Customer Success Managers to drive the adoption and expansion of Amplitude. Help our customers achieve their long-term goals by building a strong data foundation during the post-implementation stage of their Amplitude journey.
  • Become an expert in our Digital Analytics Platform in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner.
  • Develop a mastery of Amplitude products to provide strategic consultation in taxonomy design, instrumentation, data governance, and dashboarding. 
  • Serve as a trusted technical and strategic advisor for our customers.
  • Gather, organize, and report trends and customer insights to evolve our business and impact our strategic priorities.
  • Collaborate cross-functionally with teams like Sales, Product Engineering, Platform Support, and Customer Success to deliver tangible business outcomes to our customers.

You'll be a great addition to the team if you have: 

  • At least 5 years of customer-facing consulting experience, with a demonstrated record of successfully engaging with enterprise accounts.
  • Experience in program management executing transformational programs and change management at large companies.
  • Familiarity with SQL or RESTful APIs.
  • Familiarity with CDPs, Data Warehousing, Data Analytics, and/or AB Testing solutions.
  • Willing and able to travel 5-10% of the time. 
  • Execution and customer service-oriented skills; ability to effectively prioritize and complete customer deliverables in alignment with customer objectives to ultimately drive customer outcomes.
  • Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies.
  • Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company.

Fluent French languages is a plus

Who We Are

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. 

The Product: Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era.

We care about the well-being of our team: At Amplitude, we offer a comprehensive benefits package designed to support your physical, emotional, and financial well-being. We believe that our employees should have access to high-quality healthcare, paid time off, and other benefits that allow them to focus on their work and their personal lives.

Our benefits package includes:

  • Competitive medical, dental, and vision programs
  • Paid family bonding time off and family forming benefits
  • Annual leave plus holidays
  • Fully paid disability and life insurance programs
  • Wellness and Learning and Development allowances and more…
  • Employee Stock Purchase Program​ (ESPP)

We are committed to creating a globally consistent and locally sensitive benefits plan that meets the needs of our employees around the world, regardless of where they live. We believe that our benefits are an important part of our employee value proposition and that they help us to attract and retain top talent. We encourage you to learn more about our benefits package and to see how we can support your well-being.

Other fun facts about Amplitude: 

  • We were recognized in the Newsweek Excellence Index 2024.
  • Our customers love us! They've said we're the #1 product analytics solution for 15 quarters in a row on G2.
  • We're focused on growth. Check us out in Deloitte’s 2023 Technology Fast 500™
  • We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise company in the world.
  • We invest in our people. We offer mentorship programs, management training, and wellness initiatives. 
  • We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off. 
  • We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL. 
  • We’re a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo.
  • Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.

Staying Safe - Protect Yourself From Recruitment Fraud
We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @amplitude.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.

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Amplitude Headquarters Location

San Francisco, CA

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Amplitude Company Size

Between 370 - 1,000 employees

Amplitude Founded Year

2012

Amplitude Total Amount Raised

$311,500,000

Amplitude Funding Rounds

View funding details
  • Secondary Market

    $4,600,000 USD

  • Series F

    $150,000,000 USD

  • IPO

    $0

  • Series E

    $50,000,000 USD

  • Series D

    $80,000,000 USD

  • Series B

    $15,900,000 USD

  • Series A

    $9,000,000 USD

  • Seed

    $2,000,000 USD