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Senior Client Success Manager - Lark Health

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Job Title
Senior Client Success Manager
Job Location
Remote, US
Job Description
About Lark
Lark is the world's largest A.I. healthcare provider, contracted to manage 30M+ patients living with or at risk of chronic disease.  Lark is a companion app on the user’s phone providing real-time coaching, guidance, and health insights to users. We are on a mission to disrupt the healthcare industry and make the world a healthier, happier place. Come join our team!
The Role
Lark is looking for a Senior Client Success Manager with experience managing relationships with strategic employer clients. The role will provide day-to-day relationship support, managing escalations, monthly and quarterly report delivery, and readouts.  In addition, provide marketing materials and end-user enrollment support in accordance with our client contracts. This position will provide sales support, including leading presentations to potential client groups.

What You’ll Do

  • Present the Lark solution/demo to potential client groups, serving as the Subject Matter Expert (SME) by representing Lark and answering questions with confidence to grow the client population’s adoption of Lark
  • Communicating with client groups to ensure their needs are understood and met, including communicating appropriate timelines
  • Build strong relationships to maintain current partnerships
  • Collaborate with various internal Lark teams to ensure client contractual requirements are met
  • Grow the enrolled and engaged population within an existing book of business to drive utilization of the Lark benefit and align to internal revenue targets

What You’ll Need

  • Excellent communication and interpersonal skills
  • Presentation presence and skills are a must
  • Experience in the Health-tech industry serving Health Plans is required
  • Ability to manage multiple competing priorities
  • Ability to work creatively and analytically in a problem-solving environment
  • Strong organizational skills
  • Experience using technology for remote work, such as multiple video conferencing tools to manage meetings and presentations
  • Experience in B2B or B2B2C Account Management/Customer Success
  • The role may require up to 25% travel 
Working at Lark
Lark offers the option to work remotely in the United States.  U.S. Salary Range: $99,240 - $157,982. The salary offered to a selected candidate will be based on several factors, including location, level, and will vary depending on confirmed job-related knowledge, skills, and experience. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in a bonus and a stock award program, as applicable. The company is headquartered in Mountain View, CA.
Lark is an Equal Opportunity and Affirmative Action Employer. We believe that diverse teams foster innovation and add to our mission-driven culture. We strongly encourage people from underrepresented groups to apply.

Lark Health Headquarters Location

Mountain View, CA

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Lark Health Company Size

Between 45 - 500 employees

Lark Health Founded Year


Lark Health Total Amount Raised


Lark Health Funding Rounds

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  • Series D

    $100,000,000 USD

  • Debt Financing

    $15,000,000 USD

  • Series C

    $55,000,000 USD

  • Series B

    $21,600,000 USD

  • Seed

    $3,100,000 USD

  • Seed

    $1,000,000 USD