Job Description

About Lark
Lark is the world's largest A.I. healthcare provider, contracted to manage 30M+ patients living with or at risk of chronic disease. Lark is a companion app on the user’s phone providing real-time coaching, guidance, and health insights to users. We are on a mission to disrupt the healthcare industry and make the world a healthier, happier place. Come join our team!

The Role

Lark is looking for a Senior Client Success Manager with experience managing relationships with strategic employer clients. The role will provide day-to-day relationship support, managing escalations, monthly and quarterly report delivery, and readouts. In addition, provide marketing materials and end-user enrollment support in accordance with our client contracts. This position will provide sales support, including leading presentations to potential client groups.

What You’ll Do

Present the Lark solution/demo to potential client groups, serving as the Subject Matter Expert (SME) by representing Lark and answering questions with confidence to grow the client population’s adoption of Lark
Communicating with client groups to ensure their needs are understood and met, including communicating appropriate timelines
Build strong relationships to maintain current partnerships
Collaborate with various internal Lark teams to ensure client contractual requirements are met
Grow the enrolled and engaged population within an existing book of business to drive utilization of the Lark benefit and align to internal revenue targets

What You’ll Need

Excellent communication and interpersonal skills
Presentation presence and skills are a must
Experience in the Health-tech industry serving Health Plans is required
Ability to manage multiple competing priorities
Ability to work creatively and analytically in a problem-solving environment
Strong organizational skills
Experience using technology for remote work, such as multiple video conferencing tools to manage meetings and presentations
Experience in B2B or B2B2C Account Management/Customer Success
The role may require up to 25% travel

Working at Lark
Lark offers the option to work remotely in the United States. U.S. Salary Range: $99,240 - $157,982. The salary offered to a selected candidate will be based on several factors, including location, level, and will vary depending on confirmed job-related knowledge, skills, and experience. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in a bonus and a stock award program, as applicable. The company is headquartered in Mountain View, CA.

Lark is an Equal Opportunity and Affirmative Action Employer. We believe that diverse teams foster innovation and add to our mission-driven culture. We strongly encourage people from underrepresented groups to apply.

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Senior Client Success Manager - Lark Health

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