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Senior Client Success Manager - Crisp

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Job Title
Senior Client Success Manager
Job Location
Atlanta, Georgia
Job Description

Are you all about the client experience? Do you have an almost obsessive approach to organization and planning? Do you feel fulfilled when you’re able to help other people accomplish their goals?

If so, you may be the perfect fit for our Client Success Manager role.

Our team of Client Success Managers is responsible for ensuring our clients reach their desired outcomes through Crisp’s video marketing and production campaigns.

You’ll act as a liaison between our cinematographers and our clients to ensure we deliver an incredible final product. Our Client Success Managers are champions for client business marketing objectives and they do everything they can to deliver a world-class client experience.



You will be evaluated and vetted based on your ability to follow instructions

BEFORE applying, please call 404-948-4405 for step-by-step instructions.


Key Responsibilities Include:

  • Track video production with clientele and production department.

  • Track performance of social media content, campaigns, community engagement, and overall social presence and present findings to our clients on a monthly cadence.

  • Collaborate with Creative team and internal partners as they translate strategy into consumer-facing assets

  • Build and maintain client relationships by setting and managing expectations, as well as addressing any client concerns with grace — we aren’t happy unless the client is delighted.

  • Serving as a liaison between the client and the cinematographers and editors.

  • Creating production booklets and storyboards for clients (that will ultimately shape the best damn video they’ve ever seen).

  • Coordinate and execute all ongoing client campaigns in accordance with program offering/scope as well as optimizing and problem-solving when necessary to make campaigns successful.

  • Develop insights into clients’ target audience and their social media usage to inform the overall content and social strategies.

  • Implements, monitors, and measures social media campaigns to support broader brand awareness initiatives.

  • Minimize churn and program cancellations by maximizing the value our clients realize from our service offerings.

  • Identify opportunities for ascension and upsells as well as ensuring existing clients consistently renew their programs.


Our requirements are pretty straightforward. To qualify you must

  • Have a minimum of 6 years of professional experience that includes, proven success in previous client-facing roles and a marketing background

  • Bilingual (Spanish speaking) is preferred, not required

  • Embody empathy, resourcefulness, and drive.

  • Have an extreme attention to detail (you were the kind of person to correct your teacher in school - we get it, and we support it).

  • Exhibit almost obsessive organizational abilities (you color code your priorities, but you also probably color code those color codes).

  • Have a team-centric attitude (We’re one big happy family, crazy cousins included!)

  • Have a fast-paced work ethic that allows you to meet tight deadlines (24 hour deadline with a to-do list a mile long? No problem!).

  • Focus on problem-solving and identify new opportunities for taking initiative.

  • Be a badass.



You will be evaluated and vetted based on your ability to follow instructions

BEFORE applying, please call 404-948-4405 for step-by-step instructions.


Bonus: If you aren’t right for this career, but you know the perfect person, send them this career description.
If we hire them, we’ll give you a 2k bonus.
For every person we hire, we ask them who referred them to us, and we pay the bonus to the referrer. That could be you if you share this career ad with a friend who’s perfect for it.

Why you should work here: 

  • You will become part of an incredibly crafted and unified company culture with an attentive CEO and teammates who are truly dedicated to success.
  • You will work with people from all departments who are happy to help and teach as you work towards growth.
  • You will experience working for a company that is truly leading the industry and constantly innovating. Complacency is not part of our vocabulary.
  • You will be in an environment that is always ready to tackle a new initiative and put creative ideas into action.
  • You will grow personally and professionally. Every measure is taken to ensure our team members thrive. Our Continuing Crisp Education (CCE) program encourages and rewards classes, certifications, book clubs, and trainings.

Additional perks:

  • 100% Crisp paid health, vision, and dental insurance, with option to add spouse and dependents
  • 5 weeks of paid time off a year, completely off the grid, including 7 paid holidays plus the entire week between Christmas Eve and New Year's Day
  • 401(k) with up to 4% company match (AKA free money)
  • Parental Leave: Additional weeks of PTO at 100% salary for new birth and adoptive parents plus Instacart membership
  • Annual Company Profit Share Program in a profitable, fully bootstrapped company
  • State-of-the-art headquarters
  • Ergonomic workstations (electric sit/stand desks)
  • Mother's room and relaxation room on-site
  • Monthly swag for Crispers
  • Opportunity to win an all expense paid vacation
  • If you are the right fit, but not in Atlanta already, don’t worry – we will help pay to get you here!

We’re all about working hard and staying humble. In the spirit of humble bragging, here are some of our awards and accolades:

If you’re looking for a job that’s boring and easy, you won’t find that here. We put 110% into everything we do. Greatness is achieved through hard work, discipline, and sacrifice, and we’re determined to be great. We’re not crazy; we just believe in what we do.

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Crisp Headquarters Location

New York, NY

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Crisp Company Size

Between 50 - 100 employees

Crisp Founded Year


Crisp Total Amount Raised


Crisp Funding Rounds

View funding details
  • Series B

    $35,000,000 USD

  • Series A

    $12,000,000 USD

  • Series A

    $14,000,000 USD

Company Collections For Crisp

Crisp's Tech Stack