Senior Account Manager, PAR Retail - Punchh

Position Description: 

Senior PAR Retail Account Managers are responsible for owning our retail customer relationships and acting as the point of contact for all things PAR Retail.

You will work collaboratively across Engineering, Product, Customer Success, Delivery and 3rd party teams to ensure high-quality on-time delivery of programs and outcomes. You are the single source of truth for helping people navigate the account, product and industry trends related to customer engagement.

Position Location: Remote

Reports To: VP, Customer Success of PAR Retail

What We’re Looking For:

Entrees (Requirements):

• 5-8 years industry or related tech software experience
• Ability to work across a variety of internal and external teams to help deliver outcomes for our Customers.
• Comfortable working in a remote work environment
• Interest in customer engagement and how digital programs help to build stronger customer relationships
• Exceptional writing, communication, organization and facilitation skills
• Willingness to travel based on customer and business needs (up to 20%)
• Bachelor's Degree or equivalent

With a side of (additional skills):

• High emotional intelligence and communication skills, with desire to build authentic customer relationships
• Detail-oriented, with an emphasis on quality and consistency
• Passionate about understanding your customers’ targeted business outcomes and making them successful
• Obsession with the details, with finding and squashing risk, with seeking solutions that work for your customer and PAR Retail's business, and offering proactive support
• Willing to approach unfamiliar problems with an openness and determination to learn new skills and subject matter
• Capable of prioritizing in a fast-paced environment by pursuing solutions
• Ability to meet deadlines, and have the ability to navigate both big picture strategy and minute, tactical details
• Ability to explain technical concepts, risks and issues in a business-friendly manner that helps cross-functional teams understand and take action
• Experience with customer relationship management
• Quantitative examples of how you've created meaningful positive results in your current or previous roles

Unleash your potential: What you will be doing and owning:

• Learn the unique features and capabilities of the Open Commerce platform, and advocate for valuable implementation of them on behalf your customers
• Own and grow customer relationships primarily through strategic program recommendations, platform education, and customer advocacy
• Act as primary owner of the customer account by coordinating and running meetings, facilitating internal alignment and generally ensuring both the customer and internal teams feel well supported in working together
• Support your recommendations using data to deliver customized presentations that are tailored to your customer’s strategic business outcomes
• Creatively translate product capabilities into solutions that deliver measurable results for your customers
• Schedule and own Quarterly Business Reviews, working with the Customer Success team to present content that is relevant, insightful and actionable
• Build a deep understanding of product capabilities and solutions by working closely with Sales, Product Marketing, Operations, and other internal teams so that you can be an effective advocate for your customers
• Monitor and help manage progress against strategic customer initiatives and deliverables
• Help inform the product roadmap with customer feedback and experiences to ensure we are developing capabilities most valuable for our customers

Interview Process:

• Interview #1: Phone Screen with Talent Acquisition Team
• Interview #2: Video interview with the Hiring Manager (via MS Teams)
• Interview #3: Video interview with the Team (via MS Teams)

Compensation:

The base salary range for this position is $100,000 to $150,000 USD per year commensurate with work location, experience, skills, certifications, education, and prior accomplishments. The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable.

Perks and Benefits Hot Off the Grill:

• Unlimited PTO (Exempt Employees)
• Healthcare Benefits
• Fitness/ Wellness Reimbursement ($300/year)
• Internet Stipend (Remote employees)
• Employee Stock Purchase Program
• 401k Match