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SEATAC Field & Fleet Ops Manager - Riot Games

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Job Title
SEATAC Field & Fleet Ops Manager
Job Location
Los Angeles, USA
Job Description

As part of its drive to continuously innovate and advance its digital broadcast and production capabilities, as well as super serve players and fans, Riot Games and its Esports Technology Group is growing to enable efficient, game-agnostic production of Esports content, globally, through technical innovation, standardized workflows, and shared infrastructure. We are looking for a skilled Esports IT Project Manager to make decisions that impact the Project Stryker Esports ops, warehouse and event support teams

Reporting to the Director of Global Operations, Stryker, you will work together with your peer the EMEA Field & Fleet Ops Manager. This role acts as a team manager by overseeing and advising the live event technician teams.

Your experience supervising and motivating technical staff, demonstrated ability to work to a schedule, and the capacity to manage work streams that are influenced by a diverse set of teams, will be essential as you implement and run an asset management practice that generates identifiability and value in every media asset processed by the facility.

Your affinity for helping users, documenting processes, and representing team feedback for software and hardware issues will be crucial components towards integrating the Dublin Stryker facility into the Global Content Operation support structure, a core attribute as we establish an outstanding media asset operation for Riot Esports.

Responsibilities:

  • Lead the Field & Fleet Ops Team ( SEATAC ), a group of WOARiors who travel to each event to provide on site support -
    • Deployment of network and pc fleet pre event
    • On going support throughout the event of the network and pc fleet
    • Tear down of network and fleet after the event and prep of equipment to be shipped to next event
  • Close collaboration with EMEA Field & Fleet Ops Manager to ensure alignment
  • Working with esports partners you will build and transform operating processes across the org
  • Work with esports to build a sustainable schedule of support for events both remote and at home
  • Develop and evaluate metrics to measure process improvement outcomes
  • Align with leadership to ensure that the processes will support ongoing commercial success
  • Ensuring SOP’s are created and up to date
  • Oversee Global Logistics for Project Stryker Seattle
    • packing, loading, unloading shipments of electronic equipment
    • Management of shipping partners
    • Carnet creation and management
  • Develop training and development plans for the Fleet & Field Ops team members during down periods
  • Oversight of Stryker’s global asset management software
    • Equipment scheduling and planning tools for upcoming shows
    • Updating new assets in the program
    • Integration with other platforms (Slack, Excel/Commercial Invoice) for efficiency

You communicate easily in the most appropriate medium, be it email, hallway conversation or messenger pigeon; you will communicate with all Rioters, including leadership, to provide key updates during events in compliance with Riot Games' standards and security policies.

Required Qualifications: 

  • 6 - 8+ years experience in a similar role
  • Experience in building out custom solutions that fit Riot’s unique needs
  • Experience managing a small team
  • Experience supporting live events both in person and online
  • Previous experiencing creating and maintaining accurate documentation and SOP’s that allows traveling teams to succeed
  • Expert written and spoken communication.

Desired Qualifications:

  • Experience hiring and building out small teams from scratch
  • Experience with some or all of the following technologies - Google Suite, Windows,  Android, Meraki, FOG Server, 
  • Travel requirements (%):  30%

For this role, you'll find success through craft expertise, a collaborative spirit, and making choices that prioritize the delight of players. We'll look at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about the experiences of players, this could be the role for you!

Our Perks:

Riot has a focus on work/life balance, shown by our open paid time off policy, in addition to other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner and children, and a 401k with company match. Check out our benefits pages for more information.

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history.

 

Riot Games Headquarters Location

Los Angeles, CA

Riot Games Company Size

Between 2,000 - 10,000 employees

Riot Games Founded Year

2006

Riot Games Funding Rounds

  • Series Unknown

    $6,000,000 USD

  • Series B

    $8,000,000 USD

  • Series Unknown

    $7,000,000 USD