Sales Systems Manager - Hyperproof

Hyperproof is searching for a Sales Systems Manager with deep experience within Salesforce architecture working within our Sales Operations team. This role reports to the Manager of Sales Operations and will work closely with them to define GTM systems strategy, including optimization of existing tools and roadmap planning. This role will be responsible for managing the operational support, maintenance, and enhancements of Salesforce and associated integrated applications. 

WHO YOU ARE 

• Experienced and confident Salesforce administrator (Advanced flows and APEX Code) 
• Experience managing and planning a GTM tech stack.
• Solid understanding and ability to solution business application integrations with other systems
• Experience with complex, business-critical projects.
• Experience working on projects that rely on integrations between Salesforce and other systems 
• Results and success-oriented, conveying a sense of urgency and driving issues to closure
• Ability to evaluate options against a variety of factors and recommend long and short-term strategies
• Direct experience creating and maintaining data governance frameworks, systems documentation, and technical maps
• Ability to troubleshoot and perform Root Cause Analysis on application issues
• Direct Project Management experience

WHAT WE ARE LOOKING FOR YOU TO DO

• Be seen by your team and colleagues as a strategic partner and system leader.
• Maintain the GTM tool stack; evaluate options for optimization, changes, and updates.
• You’ll integrate our sales technology stack with other tools (both Hyperproof specific and standard tech tools) and data sources to build a connected ecosystem. 
• Work with the Manager of Sales Operations to define GTM systems strategy and maintain roadmap alignment with evolving business objectives.
• Deep dive into our automation and make improvements, i.e. move PB into Flows, and improve current workflows.
• Ensure all system changes meet business requirements and proper documentation is provided for education and compliance. 
• Stay up to date with GTM tool releases, best practices, and new technology resources available to support the growth and objectives of the team and business stakeholders.
• Participate in the customer ticket intake process, document stakeholder requirements, and deliver solutions in partnership with leadership. 
• Assist with the creation and maintenance of a change management/governance methodology (i.e., release cadence, sprints, or other) to ensure deadline delivery.
• Create and maintain systems documentation and technical maps.
• Review, maintain and improve all current security settings to ensure the highest level of customer protection. 
• Quality Assurance Testing (QAT) of deliverables before sharing with end-users will also organize User Acceptance Testing (UAT).
• This role will be expected to make complex updates in Salesforce, not just plan them.

HOW YOU’LL KNOW YOU ARE SUCCESSFUL (Within 6 Months )

• You will be independently leading projects with Key Stakeholders.
• You will have completed a Salesforce hygiene project (in collaboration with an Admin) within 6 months of hire. Project TBD, likely reporting or user experience.
• Full documentation of 3 of our tools (their capabilities, how we are using them, integrations)
• Full Optimization of at least 3 tools, not including Salesforce. Ensure we are using them the way we should be to get the full value with a plan

WHAT YOU’LL BRING

• 4+ years experience with Salesforce Lightning as well as some experience with APEX, VisualForce, and other Developer items. 
• Advanced knowledge of Salesforce Flows
• 2+ years managing multiple systems including integrations between CRM, Marketing, BI, etc.
• Experience with Outreach and Pardot (or Hubspot)
• Experience gathering requirements and facilitating meetings with stakeholders to define use cases and needs of stakeholders
• Experience leading application implementations utilizing Agile delivery methodology 
• Excellent verbal and written communication with the ability to effectively communicate at multiple levels in the organization.
• Ability to prioritize work according to business needs and independently manage tasks to completion.
• Examples of a systems documentation process  
• 2+ years of working experience in Agile methodologies
• Experience with Lean Data
• Bachelor's degree in Business Administration or Information Technology

HOW YOU’LL SHOW UP

• Coachable, fast learner who can pick up new skills and processes quickly
• Deep understanding of Sales and SAAS business models in order to effectively enable others in their job responsibilities.
• Able to work in a high-growth, fast-paced environment, and collaborate with colleagues across many different functions
• LOVE details and finding errors in documents
• Enjoy taking into consideration each moving part of the system before taking action or recommending a solution
• Outstanding communication skills, curiosity, and a helpful mindset.
• A user-centric, empathetic approach to introducing systems change

OUR TOOLS

• Salesforce (Sales + Service + Experience Clouds)
• Pardot 
• Outreach
• ZoomInfo
• Linkedin Sales Navigator
• Lean Data
• 6Sense
• Atrium
• Vitally
• Monday.com
• Highspot
• Chorus.ai
• Chilipiper

This role may also support connected systems such as:

• SaasOptics

LOCATION

We are a fully remote company! Rather than restrict ourselves to only finding talent in one city, we’d rather find the absolute best people regardless of where they live. 

CANDIDATE EXPERIENCE

• We value your time and want you to know what to expect from us. This role is critical to the growth of Hyperproof and as such, for this interview, we expect to ask you to participate in; 
  • 1st Interview with Talent Acquisition 
  • 2nd interview with Sr. Manager of Sales Operations 
    • Project Present
  • 3rd Interview with VP of Marketing
  • 4th Interview with Sr. Director of Customer Success
  • 5th Interview with VP of Partner Sales
  • 6th Interview with VP of Product
    • Salesforce Skills Assessment -Flows and Integrations
  • Final Interview with Sr. Manager of Sales Operations 
• Time Total: 6 hrs 

WHERE YOU’LL GO

• Hyperproof also loves to see an internal transfer. If a linear career path is not what you’re looking for, you can work with your manager and our people team to explore lateral moves to other parts of the organization as you continue to grow with us.

WHAT WE OFFER 

• Compensation: $108,000 - $128,000 base + Equity 
• Unlimited PTO: strongly encouraged to unplug and recharge
• 401K which vests immediately, complete with a 4% company match
• 12 weeks of Parental leave and 1 year free diapers with Honest
• $1000 home office stipend - at the time of hire. Any additional home office needs are requested as needed.
• $100 quarterly paid wellness stipend
• Choose your tech - PC or Mac laptop
• Slack channel notifications turn off after 5 pm based on your time zone
• Annual company in-person events
• Health: coverage for medical, dental, and vision - employee and dependents.