Sales Support Analyst - Veeva

Job Title: Sales Support Analyst
Job Location: Ohio - Columbus
Job Listing URL: https://jobs.lever.co/veeva/8aade520-ee57-4154-bc94-532ca957ba65
Job Description: Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva is looking for a driven Sales Support Analyst to join our growing team! You will be a partner to the North America Sales team and work directly with our customers to support their Veeva software subscription orders. Our ideal candidate is a motivated, goal-oriented, and driven individual who is interested in developing sales support and customer service best practices.
What You'll Do
Build trusted relationships through direct communication with Veeva Sales, Finance, and Operations teams and with the Customer
Create and process subscription and renewal opportunities and quotes in a timely and accurate manner
Answer customer questions about the order process and provisioning status
Collect relevant documentation to close out opportunities
Daily navigation of Salesforce, including, but not limited to - creating opportunities, running reports, searching for current orders, and building quotes
Working on special projects, as needed
Act with urgency, integrity, and a focus on the customer
Requirements
University degree (BA, BSc, BBA) or equivalent work experience
3+ years in a sales support or a customer support environment
Strong written and oral communication skills in English
Intermediate Excel Skills
Experience working in Salesforce.com or other CRM system
Strong organizational and time management skills, attention to detail
Must be highly self-motivated and able to work independently
Nice to Have
Enjoy solving problems. If you don’t know the answer, you’ll dig until you find it
SaaS experience
Experience with MS Office (PowerPoint, Word)
Experience with Google Suite (Docs, Sheets, Slides)
Perks & Benefits
Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program
Compensation
Base pay: $50,000 - $85,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.