Sales Operations Manager - Crisp

Position Details and Requirements

Are you a data-driven agent of positive change? Do you love to create processes and analyze dashboards of data? Are you always the one looking to improve, tweak or update how things get done? 

Final question: when faced with a challenge, do you get excited or run away?

If you thrive in a fast-paced environment, have a passion for processes, and want to lay the groundwork for the sales operations of one of the nation’s fastest-growing companies, you might be the perfect fit for our Sales Operations Manager role.

The Sales Operations Manager will be responsible for creating, owning, and analyzing all sales processes and data to streamline and optimize our revenue-generating teams. 

This is an opportunity to shape Crisp’s future. Your mission, should you choose to accept it, is to forge short-term and long-term operational game plans to strengthen the organization’s sales processes.

** IMPORTANT: TO APPLY **

You will be evaluated and vetted based on your ability to follow instructions

BEFORE applying, please call 678-635-9517 for step-by-step instructions.

Key Responsibilities Include:

• Documenting, optimizing and reinforcing sales processes including the overall sales playbook
• Ensuring compliance across all sales processes including scripts, data entry, and follow-up cadences
• Creating workflows that ensure data accuracy and efficiency 
• Selecting, implementing and managing sales automation and management tools 
• Tracking sales KPIs with live dashboards to keep key stakeholders and team members informed
• Generating data-driven insights and providing comprehensive analysis to sales leadership on a regular basis 
• Liasing with the client fulfillment team to ensure that clients have a world-class experience in the transition from sales to client services  
• Overseeing the sales funnel and implementing changes to improve efficiency and conversion rates 
• Maximizing our marketing investments by ensuring that no inbound leads fall through the cracks

Our requirements are pretty straightforward. To qualify you must:

• Have experience in sales process optimization, with an ability to continuously engineer for improvement and efficiency
• Possess a deep understanding of performance metrics analysis
• Have worked with a variety of CRM systems, including Salesforce and Hubspot 
• Be an expert in Microsoft Excel
• Have the ability and desire to synthesize data sets and create analyses and resulting “next steps” 
• Possess high EQ with a natural ability to connect and build relationships
• Be a sound decision-maker and excellent problem-solver in high-pressure situations 
• Be adaptable and able to adjust priorities on a dime 
• Have experience working with high performing sales leaders - you are the rock that will keep them grounded, process-wise, as they innovate at a fast pace