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Sales Engineer - Level Home

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Job Title
Sales Engineer
Job Location
Remote
Job Description

About Level:

Founded by ex-Apple Product and Engineering leaders, Level is redefining the smart community with technology that is simple, intuitive, useful, and invisible. Together, our platform and services provide premium experiences for all those who live, work, and own multifamily communities.

At Level, we take a unique approach to designing products - one that shifts focus from what we make to how we make it and who we make it for. It’s an approach that results in elegant and unique solutions, raising the bar for the entire smart home ecosystem.

 

Summary: 

The Sales Engineer is responsible for working with the Regional Sales Manager to better understand the customer's business goals, determine their technical needs, and evaluate the practical constraints of a property. For the Level M platform, this requires an understanding of the multifamily industry, knowledge of smart devices (locks, sensors, lighting, etc.), IoT networking fundamentals, and SaaS software solutions. You will partner with our team of Regional Sales Managers to guide prospects through the discovery, qualification, design, and proposal stages of the sales process. Your expertise and passion for our platform, smart home devices, and how we seamlessly deliver them will build our credibility as trusted advisors and long-term partners. Attention to detail and experience in designing IoT solutions for MDU communities will ensure quality inputs flow into our implementation operation, which will lead to successful implementations and happy customers.  

 

Main Duties & Responsibilities: 

  • Discovery and Qualification - Accompany RSMs on calls with prospects to run discovery and qualification, focused on uncovering problems and opportunities from a technology or operational perspective.
  • Sales Presentations - Partner with RSMs to present the benefits of our offering. Your role will focus on fielding questions and objection handling especially for technical or operational topics. 
  • Inspection and Solution Design - Collect building plans and manage onsite inspections, conduct thorough analysis of physical and networking considerations, take initiative to collect more data as needed, and produce quality solution designs that address customer needs within their constraints. 
  • Proposals - Create customer proposals based on solution designs and present those proposals to prospects along with the RSM. 
  • Negotiation and Refinement - Work with prospects to revise proposals and support RSM negotiations with prospects in service of signing contracts. 
  • Quality Handoffs - Brief Project Managers on the details of solution designs to set them up for successful implementations. 

 

Success Characteristics: 

  • Passion for Quality - An innate desire to produce quality outcomes, and a willingness to press through ambiguity or barriers. Values results over activity. You have great attention to detail in your work.
  • Growth Mindset - A strong desire to learn, take initiative to build new knowledge and skills, and willingness to use new technology in a fast-paced, startup environment. Must take initiative to build knowledge and expertise in our customers’ business and our platform’s technology.
  • Analytical Problem Solving - Comfortable tackling ambiguous problems, ability to break down problems into logical parts, brainstorm solutions, and iterate on them. Must be able to decipher problems vs. requested solutions from customer feedback.
  • Customer Relationship Management - Ability to build strong professional relationships with business customers, balance multiple interests across various personas, manage expectations, and develop trust with follow through and authentic communication.
  • Cross-Team Collaboration - Takes initiative to work with members of other teams in a professional and collaborative manner to drive results. Willing to disagree while remaining open to others’ ideas.
  • Technologist - Maintain and constantly seek ways to develop your technical proficiency, especially with regard to IoT devices, device communication protocols (e.g. z-wave, zigbee, wifi, bluetooth, etc.), and networking fundamentals. Must be effective as a bridge between Engineering and Sales, and recognize technical limitations and considerations that influence the solution design. Should also have a basic understanding of enterprise software platforms and be able to review and understand API specifications.

 

Working Conditions & Requirements:

  • 5+ years of professional experience, with 2+ years in a customer facing role for a SaaS product or other technology product, ideally with a B2B or B2B2C focus
  • Experience in solution engineering and design work for an enterprise software and/or hardware platform preferred.
  • Able to maintain a professional remote work setting, such as a home office
  • Can travel for business purposes up to 40% over the course of the year

 

Disclaimer

This role expectations document is not an exhaustive list of activities, duties or responsibilities that are required of you and you may be required to perform additional activities, duties or responsibilities. Level reserves the right to change, modify, suspend, interpret, or cancel in whole or in part, any of the role expectations outlined above at any time and without notice. You are reminded that your employment with Level is “at will,” meaning that either you or the company may terminate your employment at any time and for any reason, with or without cause. You must be able to perform the essential duties and responsibilities of the role satisfactorily and, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential duties and responsibilities of their job, absent undue hardship.

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Level Home Headquarters Location

Redwood City, CA

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Level Home Company Size

Between 100 - 500 employees

Level Home Founded Year

2016

Level Home Total Amount Raised

$171,000,000

Level Home Funding Rounds

View funding details
  • Series C

    $100,000,000 USD

  • Corporate Round

    $71,000,000 USD