Sales Agent - Forward Financing

As a Customer Engagement Representative you will be hands-on to develop relationships with  prospective clients and maintain effective relationships with existing customers. You will be responsible for generating new business through outbound calls, emails, and other resources. This will require learning about our industry, clients, other internal processes, and culture at Forward Financing. You will report to the Customer Engagement Senior Manager of the Dominican Republic Operations while collaborating daily with Sales, Marketing, Operations and other leaders across Forward Financing both in our Santiago and Boston office, providing gold standard support.

In this role you will:

• Engage with prospective clients to generate new business.
• Maintain, cultivate, increase deals and relationships into actual submissions.
• Reach your weekly targets, maintaining organized traceability of all your communications.
• Provide prompt and anticipated responses to our clients.
• Deploy strategies focused on providing world-class service to our clients, addressing their requests, needs, and problems until resolution.
• Monitor and provide actionable insights to management based on engagement metrics. 
• Partner alongside organizational leaders to proactively identify issues and creative solutions to support business needs. This may include conducting surveys and analyzing trends, engagement metrics/trends, and overall client feedback.
• Be the strongest brand ambassador of our Culture.

About You:

• Passionate : “Can-do-attitude.” Enthusiastic. Optimistic, open, and objective toward others.
• Proactive :  Self-starter, continually seeks additional responsibilities. Willingness to go the distance to get something done, including working long hours at times if needed.
• Emotional Intelligence : High degree of self-awareness. Handles interpersonal relationships judiciously and empathetically.
• Problem-solving skills: as a sales professional you will encounter challenges and objections so the ability to think critically and find creative solutions is essential.
• Aggressiveness : Moves quickly and takes a forceful stand without being overly abrasive. Persistent, demonstrates tenacity and willingness to go the distance to get something done.
• Negotiation Skills: Negotiating terms and closing deals require the ability to find common ground and reach mutually beneficial agreements.
• Adaptability: The sales landscape is constantly evolving, so adaptability is crucial for staying flexible and adjusting strategies to meet changing market conditions and customer needs.
• Resilience: Sales can be challenging, so resilience is vital for handling rejection, overcoming obstacles, and staying motivated during tough times.
• Communication Skills: Excellent verbal and written communication skills are crucial for conveying product information, negotiating deals, and building rapport with customers.
• Persuasion: The ability to persuade and influence potential customers is key to closing deals and driving sales. This involves highlighting the value proposition of the product or service.
• Coachable : Open to feedback and continual professional improvement.

Requirements:

(Even if you don’t check every box, but see yourself contributing, please apply.)

• High school degree.
• Experience in sales or business development roles. (Nice to have)
• Client-focused, service-oriented, relationship builder.
• Good listening skills with the ability to see situations from the perspective of others.
• Excellent written and verbal communication skills; comfortable communicating and networking.
• Previous work experience as a bilingual Sales Representative or a similar role.
• Strong interpersonal and communication skills; ability to work assertively with a team and transmit positive energy, ensuring very professional oral and written communication. 
• Experience with CRM software.
• Ability to build strong relationships with customers as its essential to grow long term success in sales.
• Problem solving oriented, to have the ability to find creative solutions and overcome possible objections, by crafting persuasive arguments during the negotiations
• Ability to focus on efficiently prospecting to drive conversions.
• Ability to handle matters of confidentiality with the most tact and diplomacy.