Repair Technician Tier 3 (f/m/d) - SprintRay

SprintRay is a forward-thinking, nimble company on a journey to provide digital dentistry solutions to our customers. Since 2014 we have produced products that are advanced, user-friendly, and offer a premium experience. Our organization is customer-centric, high-performing, and globally diverse. Challenging assumptions by identifying and solving problems is our way of life. We leverage conventional and unconventional wisdom with an entrepreneurial spirit that leaves no stone unturned as we develop the highest quality products, services, and relationships. For us to stamp our name on a product, it must be carefully considered, targeted, and meticulously designed to solve our customers’ most pressing problems and pave the way for the future. We work to continuously redefine the rules for our industry through our passion for technology, innovation, and our community. We have bold ambition and work to stay connected to what is happening on the front lines of our business so that the needs of our customers are always being met. 

For the development and expansion of our European office in Weiterstadt (near Darmstadt), we are looking for you immediately as a

Repair Technician Tier 3  (f/m/d)

This position is to drive efforts to enhance the reliability of our products. This position will support root cause analysis and repairs to SprintRay hardware products. Candidate needs to demonstrate their ability to troubleshoot at the component level and collaborate with R&D and Quality Control to produce failure mode analysis reports on the findings. Candidate must have competency with tools and diagnostic instruments, systems thinking, quality methodologies and component level troubleshooting while possessing a great attitude and enjoys working with others in a growth environment.

Your tasks will include:

• Support product improvement efforts that drive enhanced customer experiences using quality engineering skills such as process and value stream mapping, statistical techniques including SPC and measurement
• Identify best practices and standards for quality and system design improvements by working with others and management
• Recommend, design and implement dynamic tools that guide the production of the SprintRay 3D Printer product lines
• Conduct process audits and testing to quantify readiness
• Troubleshoot, repair and document root cause and failure mode analysis of 3D printers and associated products
• Conduct detailed inspection of products based on QC standards
• Answer Tier 2 questions on further investigation repairs
• Use Excel and O365 tools
• Understand workflow of repairs; plan with manager on daily/weekly tasks for team

Required qualifications: 

• Associates degree in Engineering or Technology or comparable professional training with relevant work experience
• Minimum of 3 years of technical experience after completion of formal certification training
• Demonstrated proficient skills with hand tools and measurement instruments
• Proven ability on troubleshooting and repair of at least two of the following skills: electromechanical, software interface, networking, dental equipment
• Attention to detail and time management skills
• English speaking, German language skill is a plus

What we offer you:

• A varied and challenging role in which you can help shape and implement your own ideas
• Working in a dedicated team with open communication in a motivating work environment in a growing technology company 
• Our modern and open offices in Weiterstadt (near Darmstadt) are located in an attractive business park together with a gym, restaurant, daycare center and close to the Loop 5 shopping center and other specialty markets
• Independent work with flat hierarchies and short decision-making paths and thus a wide range of development opportunities
• Flexible working hours
• Adequate performance-related remuneration
• Opportunities for further training and qualification
• Free snacks and drinks
• Extensive training and colleagues who are available to answer questions

SprintRay is a highly collaborative environment where innovative people have the freedom to satisfy their curiosity by finding creative solutions to hard problems.

If you’re a relentless problem solver who wants to shape the future of 3D printing, join SprintRay! Together, we can revolutionize the next 100 years of manufacturing and empower future generations of doctors, designers, and makers all over the world.

We look forward to receiving your detailed application including salary expectations and start date.